Article ID: 937680 - Last Review: June 11, 2007 - Revision: 1.1

No progress occurs in the "Installation Progress" dialog box when you install the 2007 Office system or a stand-alone 2007 Office product

View products that this article applies to.
Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect the computer.
Expand all | Collapse all

SYMPTOMS

You install the 2007 Microsoft Office system or a stand-alone 2007 Office product to enter the product key. During the installation process, the Installation Progress dialog box appears. However, no progress occurs in this dialog box. The 2007 Office system or the stand-alone 2007 Office product is not installed successfully.
Back to the top

CAUSE

This problem occurs when an antivirus program is running on the computer during the installation of the 2007 Office system or of the stand-alone 2007 Office product.
Back to the top

WORKAROUND

To work around this problem, temporarily disable antivirus programs and services when you install the 2007 Office system or the stand-alone 2007 Office product. To do this, follow these steps.

Warning This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.
  1. Temporarily disable any antivirus programs and services that may be running.

    Note For more information about how to do this, see the documentation for the antivirus program.
  2. Install the 2007 Office system or the stand-alone 2007 Office product.
  3. Re-enable any antivirus programs and services that you may have stopped in step 1.

    Note For more information about how to do this, see the documentation for the antivirus program.
Important An antivirus program helps protect your computer from viruses. When your antivirus program is disabled, you must not download or open files from sources that you do not trust.
Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Back to the top

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
308041  (http://support.microsoft.com/kb/308041/ ) Resources for troubleshooting startup problems in Windows XP
Back to the top
APPLIES TO
  • Microsoft Office Professional 2007
  • Microsoft Office Professional Plus 2007
  • Microsoft Office Basic 2007
  • Microsoft Office Enterprise 2007
  • Microsoft Office Home and Student 2007
  • Microsoft Office Standard 2007
  • Microsoft Office Ultimate 2007
  • Microsoft Office Access 2007
  • Microsoft Office Excel 2007
  • Microsoft Office Groove 2007
  • Microsoft Office InfoPath 2007
  • Microsoft Office OneNote 2007
  • Microsoft Office Outlook 2007
  • Microsoft Office PowerPoint 2007
  • Microsoft Office Publisher 2007
  • Microsoft Office Visio Standard 2007
  • Microsoft Office Visio Professional 2007
  • Microsoft Office Word 2007
Back to the top
Keywords: 
kbtshoot kbexpertisebeginner kbprb KB937680
Back to the top
 

Get Help Now

Contact a support professional by E-mail, Online, or Phone

Article Translations