Article ID: 937768 - View products that this article applies to.
When you try to activate Windows Vista over the Internet after you use a Windows Anytime Upgrade DVD to upgrade Windows Vista, you receive an error message that resembles the following:
Note Windows Anytime Upgrade is an upgrade option that lets you upgrade a basic version of Windows Vista to a version of Windows Vista that includes more features. The Windows Anytime Upgrade package includes a license agreement and a product key for this version of Windows Vista.
The Windows Vista version product key you typed is invalid for activation.
This issue occurs if the following conditions are true:
Note To successfully activate Windows Vista, you must use the product key for the version of Windows Vista that is installed.
To resolve this issue, use one of the following methods.
Method 1: Restore the computer to its original state, and then upgrade the computerIf you cannot activate Windows Vista, restore the computer to its original state. After you restore the computer to its original state, you can upgrade the computer. To do this, follow the instructions that are included with the Windows Anytime Upgrade purchase.
If the computer manufacturer preinstalled Windows Vista, refer to the computer documentation for help with restoring the computer to its original state. Or, contact the manufacturer.
For information about your hardware manufacturer, visit the following Web site:
http://support.microsoft.com/gp/vendors/en-usNote The Windows upgrade process may have removed the manufacturer's restore points. Therefore, you may have to contact the manufacturer to obtain a new copy of the Windows Vista installation media.
Method 2: Reinstall the original version of Windows Vista, and then upgrade the computerIf you cannot restore the computer to its original state, perform a clean installation of the original version of Windows Vista. To do this, use the original Windows Vista DVD together with the original product key. Then, after Windows Vista is installed successfully, upgrade Windows Vista. To do this, follow the instructions that are included with the Windows Anytime Upgrade purchase.
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/918884/ )How to install Windows Vista
316941Note We recommend that you back up the data on the computer and verify the data before you perform a new installation of Windows.
(http://support.microsoft.com/kb/316941/ )How to install or upgrade to Windows XP
Article ID: 937768 - Last Review: June 7, 2007 - Revision: 1.3
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