Error message when you synchronize a Windows Mobile device with Microsoft Exchange 2003: "Active Sync encountered a problem on the server. Support code: 0x86000108"

When Windows SharePoint Services 3.0 or Microsoft Office SharePoint Server 2007 delivers an alert message to a Microsoft Exchange Server 2003 mailbox, the alert message can be synchronized to a Microsoft Windows Mobile 5.0, Microsoft Windows Mobile 6.0, or Microsoft Windows Mobile 6.1 based-device. However, you cannot use the Windows Mobile based-device to synchronize any messages that are received after the alert message. If you use the Windows Mobile based-device to manually force synchronization, you receive the following error message at the bottom of the screen:If you delete the alert message or move it to another folder that is not synchronized with the Windows Mobile based-device, you can synchronize the other messages in the folder.

Microsoft Office Outlook 2007 changes the alert message from the IPM.Note type to the IPM.Sharing type. Additionally, Exchange ActiveSync does not support the IPM.Sharing message type. Therefore, the Windows Mobile based-device cannot synchronize the alert message from Microsoft Exchange 2003.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Microsoft Exchange Server 2003 Service Pack 2 (SP2) must be installed on the server before you apply this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

You do not have to restart the computer after you apply this hotfix. However, the Internet Information Services (IIS) Admin Service and all dependent services are automatically restarted when you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about IPM.Note and IPM.Sharing, visit the following Microsoft Web site: