A Windows 7 or Vista-based computer may go to sleep during a Bluetooth file transfer

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Article ID: 937827 - View products that this article applies to.
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SYMPTOMS

When you transfer a large file between two Windows 7 or Vista-based computers by using a Bluetooth connection, one of the computers may go to sleep during the transfer. When this problem occurs, the file transfer is not completed. 

This problem occurs if the file transfer requires more time than the time that is configured for the computer to go to sleep. For example, this problem occurs if you configure the computer to go to sleep after two minutes, and the Bluetooth file transfer requires three minutes to finish.

WORKAROUND

To work around this problem, verify that the computers are not configured to go to sleep after a short time. For example, if you expect to perform Bluetooth file transfers of files that may take 30 minutes or so to complete, configure the computers to go to sleep after 60 minutes of inactivity.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 937827 - Last Review: April 5, 2011 - Revision: 5.0
APPLIES TO
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Starter
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Ultimate
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows 7 Enterprise
  • Windows 7 Starter
  • Windows 7 Service Pack 1
Keywords: 
kbtshoot kbbug kbprb kbexpertiseinter KB937827

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