The installation of System Center Essentials 2007 fails during the Reporting part of Setup and the following information is logged: "The specified domain does not exist or cannot be contacted"

Article ID: 937831 - View products that this article applies to.
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SYMPTOMS

When you try to install Microsoft System Center Essentials 2007 (Essentials 2007), the installation process fails during the Reporting part of Setup.

When this problem occurs, the following information is logged in the %TEMP%\SCEReportingn.log file.

Note In this file name, n represents a number.
PROPERTY CHANGE: Adding 
UnableToGetUserNameFromManagementServerActionAccount property. Its value is 
'SetPropertiesToManagementServerActionAndSDKAccountCA error: 
Microsoft.EnterpriseManagement.Common.UnauthorizedAccessMonitoringException : 
The specified domain does not exist or cannot be contacted.'.

PROPERTY CHANGE: Adding 
UnableToGetUserNameFromManagementServerSDKAccount property. Its value is 
'SetPropertiesToManagementServerActionAndSDKAccountCA error: 
Microsoft.EnterpriseManagement.Common.UnauthorizedAccessMonitoringException : 
The specified domain does not exist or cannot be contacted.'.

SetPropertiesToManagementServerActionAndSDKAccountCA error: 
Microsoft.EnterpriseManagement.Common.UnauthorizedAccessMonitoringException : 
The specified domain does not exist or cannot be contacted.'.
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CAUSE

This problem occurs if one or both of the following conditions are true:
  • The computer on which you try to install Essentials 2007 has a domain suffix that does not match the fully qualified domain name (FQDN) of the domain. For example, the computer has a domain suffix of department.contoso.com. However, the domain is named contoso.com.
  • The computer on which you try to install Essentials 2007 has a NetBIOS domain name that does not match the first part of the FQDN of the domain. For example, the NetBIOS domain name is CONTOSO-XYZ. However, the domain is named contoso.com instead of contoso-xyz.com.
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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
(http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required to apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Essentials 2007, x86-based version
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File nameFile versionFile sizeDateTimePlatform
microsoft.enterprisemanagement.operationsmanager.dll6.0.5000.22,166,78421-May-200720:26Not applicable
microsoft.enterprisemanagement.operationsmanager.sdkbin.dll6.0.5000.22,166,78421-May-200720:27Not applicable
Essentials 2007, x64-based version
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
microsoft.enterprisemanagement.operationsmanager.dll6.0.5000.22,166,78421-May-200720:19Not applicable
microsoft.enterprisemanagement.operationsmanager.sdkbin.dll6.0.5000.22,166,78421-May-200720:19Not applicable

Hotfix installation information

To apply this hotfix and to perform an interactive installation of Essentials 2007, follow these steps:
  1. Copy the hotfix package to a folder on the local computer or to a shared network location.
  2. On the computer on which you want to install Essentials 2007, run the SCE07-RTM-KB937831-X86-AMD64-ENU.msi program. You can run this program at a command prompt, or you can double-click the SCE07-RTM-KB937831-X86-AMD64-ENU.msi file to run the program.

    The Windows Installer copies the Setup.exe.config file to the %TEMP% folder. Then, the Setup program copies the following files to the %TEMP%\TempQFE folder:
    • SystemCenterOpsMgr07-RTM-KB936481-X86-AMD64-ENU.MSI
    • Qfelist.xml
    • SCE 2007 hotfix supplemental notice.rtf
    • QFEHandler.dll
  3. Start the Essentials 2007 SetupSCE.exe program to install Essentials 2007 on the computer.
To apply this hotfix and to perform a silent installation of Essentials 2007, follow these steps:
  1. Copy the files from the Essentials 2007 installation media to a writable location. For example, copy to files to a folder on the local computer.
  2. Copy the hotfix package to a folder on the local computer or to a shared network location.
  3. On the computer on which you want to install Essentials 2007, run the SCE07-RTM-KB937831-X86-AMD64-ENU.msi program. You can run this program at a command prompt, or you can double-click the SCE07-RTM-KB937831-X86-AMD64-ENU.msi file to run the program.

    The Windows Installer copies the Setup.exe.config file to the %TEMP% folder. Then, the Setup program copies the following files to the %TEMP%\TempQFE folder:
    • SystemCenterOpsMgr07-RTM-KB936481-X86-AMD64-ENU.MSI
    • Qfelist.xml
    • SCE 2007 hotfix supplemental notice.rtf
    • QFEHandler.dll
  4. In the %TEMP%\TempQFE folder, copy the QFEHandler.dll file. Then, in the location where you copied the Essentials 2007 media files in step 1, paste the file in one of the following folders:
    • Setup\i386
    • Setup\AMD64
    Note Paste the QFEHandler.dll file in the folder that is appropriate for the version of Essentials 2007 that you want to install.
  5. Start the silent installation of Essentials 2007 by using the Setup program together with the appropriate command-line options.
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684
(http://support.microsoft.com/kb/824684/ )
Description of the standard terminology that is used to describe Microsoft software updates
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Properties

Article ID: 937831 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft System Center Essentials 2007
Keywords: 
kbautohotfix kbbug kbfix kbHotfixServer kbqfe kbtshoot kbprb KB937831
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