Article ID: 937861 - View products that this article applies to.
Consider the following scenario.
In this scenario, when the Microsoft Exchange Information Store service is started, Exchange 2007 loads the list of address types. Then, Exchange sorts the address types into an array. However, the sorting algorithm uses the wrong index.
This behavior causes an array corruption. When Outlook sends a message, Outlook asks for the list of supported address types. Exchange returns this corrupted array. If Outlook has to send mail to an address type that is not in the list, Outlook concludes that Exchange cannot handle the address type on the message. Therefore, Outlook never submits the message to Exchange to be processed.
When this behavior occurs, the e-mail client that was used to send the e-mail message in the "Symptoms" section receives an NDR message.
To resolve this problem, install Update Rollup 4 for Exchange Server 2007. For more information about Update Rollup 4 for Exchange Server 2007, see the following Exchange Help topic:
Description of Update Rollup 4 for Exchange Server 2007For more information about how to install the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
(http://support.microsoft.com/kb/817903/ )New naming schema for Exchange Server software update packages