You may be unable to delete the cache of offline files from the client-side caching (CSC) cache on an offline Windows Vista-based client computer

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Article ID: 938092 - View products that this article applies to.
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SYMPTOMS

On an offline Windows Vista-based client computer, you may be unable to delete the cache of offline files from the client-side caching (CSC) cache.

Note This issue occurs when the offline files are ghost items. Ghosting is a new feature for offline files in Windows Vista. When only partial file contents are cached, or when partial directory contents are cached, CSC creates ghost items. Ghost items cannot be deleted. Additionally, the ghosting feature cannot be disabled in Windows Vista.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Vista installed.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Update.mumNot Applicable1,78004-Jul-200711:33Not Applicable
X86_5061915506b6d3cda9aad3f74d74c2c8_31bf3856ad364e35_6.0.6000.20633_none_f63b18fd7237b084.manifestNot Applicable70804-Jul-200711:33Not Applicable
X86_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.0.6000.20633_none_08597f637d6cf604.manifestNot Applicable41,02704-Jul-200711:34Not Applicable
Cscsvc.dll6.0.6000.20633466,94404-Jul-200702:12x86
Microsoft-windows-offlinefiles.mofNot Applicable1,93107-Jan-200705:40Not Applicable
Windows Vista, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_045f5fc71f2436a98b5575bc2d5cddae_31bf3856ad364e35_6.0.6000.20633_none_aa21e97fa66f1da8.manifestNot Applicable71204-Jul-200711:33Not Applicable
Amd64_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.0.6000.20633_none_64781ae735ca673a.manifestNot Applicable41,06304-Jul-200711:41Not Applicable
Update.mumNot Applicable1,79004-Jul-200711:33Not Applicable
Cscsvc.dll6.0.6000.20633576,51204-Jul-200703:14x64
Microsoft-windows-offlinefiles.mofNot Applicable1,93107-Jan-200705:40Not Applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

MORE INFORMATION

You may want to delete the contents from the CSC cache on the client computer when one or more of the following conditions are true:
  • The CSC cache is running out of quota.
  • You do not want to cache certain content any more.
  • The server that the cache of the client computer points to has been either moved or removed.

Steps to reproduce the issue

  1. Click Start, and then click Control Panel.
  2. Click Network and Internet, and then click Offline Files.
  3. On the General tab, click View your offline files.
  4. In the Offline Files folder, right-click the cache of the offline files that you want to delete, and then click Delete Offline Copy.
For more information, visit the following Microsoft Web sites:
http://windowshelp.microsoft.com/Windows/en-us/Help/02ecf57a-fa36-40be-a5c2-907f51cda1fe1033.mspx
http://technet2.microsoft.com/WindowsVista/en/library/bb819260-0fdc-4003-bc23-04beac2108bd1033.mspx?mfr=true
For more information about the standard terminology that is used to describe Microsoft software updates , click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 938092 - Last Review: October 8, 2011 - Revision: 3.0
APPLIES TO
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Starter
  • Windows Vista Ultimate
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
Keywords: 
kbautohotfix kbvistasp1fix kbexpertiseadvanced kbbug kbfix kbHotfixServer kbqfe KB938092

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