On a computer that is running Microsoft Windows XP or
Microsoft Windows Server 2003, you try to use the Remote Assistance feature to
offer remote assistance to a user on another computer. However, when you try to send an invitation to another computer, you may receive the following error message:
You do not have access to logon to this
session
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Warning Serious problems might occur if you modify the registry
incorrectly by using Registry Editor or by using another method. These problems
might require that you reinstall the operating system. Microsoft cannot
guarantee that these problems can be solved. Modify the registry at your own
risk.
To resolve this problem, follow these steps:
| 1. | Delete the fInHelpMode registry entry. To do this, follow
these steps:
| a. | Click Start, click
Run, type regedit, and then click
OK. | | b. | Locate and then click the following registry
subkey: HKEY_Local_Machine\System\CurrentControlSet\Control\Terminal
Server | | c. | Right-click
fInHelpMode, and then click
Delete. |
|
| 2. | Restart the computer. |
| 3. | Resend an invitation to the computer to
start a Remote Assistance session. |
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After you remove the fInHelpMode registry entry, you
can still use Terminal Services to connect to another computer. Additionally, you
can still use the Microsoft Remote Desktop Protocol (RDP) together with the
Remote Assistance feature to remotely manage another computer.
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