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Article ID: 938232 - Last Review: May 13, 2008 - Revision: 2.0

FIX: You may experience various symptoms when you use Windows Media Player 11

View products that this article applies to.

SYMPTOMS

You may experience one or more of the following symptoms when you use Microsoft Windows Media Player 11.

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Symptom 1

On the Library tab, the Find Album Info command is unavailable for files that are stored on network drives or on Universal Naming Convention (UNC) shares. This problem occurs on a computer that is running Windows Vista or Microsoft Windows XP.

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Symptom 2

On a computer that is running Windows Vista, you cannot seek in a progressively downloading file. This problem occurs when you use an application that uses a Microsoft DirectShow filter.

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Symptom 3

On a computer that is running Windows Vista or Windows XP, you play a Windows Media DRM-protected video file one time. When you do this, the play count indicates that you played the video file two times.

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CAUSE

Cause 1

Symptom 1 occurs because an unnecessary internal check occurs for the files that are stored on network drives or on UNC shares.

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Cause 2

Symptom 2 occurs because Microsoft Media Foundation uses an incorrect data type to report how much data is downloaded. Media Foundation reports this information to the DirectShow filter.

Note Media Foundation is an underlying component for Windows Media Player 11.

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Cause 3

Symptom 3 occurs because Windows Media Player 11 loads the first frame of the video file again after you play the video file one time.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935791 (http://support.microsoft.com/kb/935791/ ) How to obtain the latest Windows Vista service pack

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Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, obtain the hotfix from the Microsoft Download Center.

Download information

Windows XP for x86-based computers (all languages)

The following file is available for download from the Microsoft Download Center:

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Download the WindowsMedia11-KB938232-x86-INTL.exe package now. (http://download.microsoft.com/download/a/2/c/a2c3fd8f-6311-47b3-b458-5a5db70a79ee/windowsmedia11-kb938232-x86-intl.exe)

Note This hotfix does not have a 64-bit version for Windows XP. The WindowsMedia11-KB938232-x86-INTL.exe package applies the 32-bit version of this hotfix on the 64-bit version of Windows XP.

Windows XP for x64-based computers (all languages)

The following file is available for download from the Microsoft Download Center:

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Download the WindowsMedia11-KB938232-x64-INTL.exe package now. (http://download.microsoft.com/download/a/2/c/a2c3fd8f-6311-47b3-b458-5a5db70a79ee/windowsmedia11-kb938232-x64-intl.exe)

Windows Vista 32-bit version (all languages)

The following file is available for download from the Microsoft Download Center:

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Download the Windows6.0-KB938232-x86.msu package now. (http://download.microsoft.com/download/3/9/A/39A248A0-D785-4291-A5DE-25CE29BB7E9C/Windows6.0-KB938232-x86.msu)

Windows Vista 64-bit version (all languages)

The following file is available for download from the Microsoft Download Center:

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Download the Windows6.0-KB938232-x64.msu package now. (http://download.microsoft.com/download/3/9/A/39A248A0-D785-4291-A5DE-25CE29BB7E9C/Windows6.0-KB938232-x64.msu)

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 (http://support.microsoft.com/kb/119591/ ) How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP

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File name	File version	File size	Date	Time	Platform
Wmp.dll	11.0.5721.5229	10,833,920	31-May-2007	23:50	x86

Windows Vista 32-bit version

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File name	File version	File size	Date	Time	Platform
Computer.png	Not Applicable	4,136	07-Jan-2007	05:38	Not Applicable
Dxmasf.dll	11.0.6000.6334	4,096	31-May-2007	02:42	x86
Msdxm.ocx	11.0.6000.6334	4,096	31-May-2007	02:42	x86
Renderingcontrol.xml	Not Applicable	5,422	07-Jan-2007	05:38	Not Applicable
Spwmp.dll	6.0.6000.20609	7,680	31-May-2007	02:41	x86
Wmp.dll	11.0.6000.6334	10,616,320	31-May-2007	02:42	x86
Wmp.mof	Not Applicable	4,887	07-Jan-2007	05:39	Not Applicable
Wmpconfig.exe	11.0.6000.6334	107,520	31-May-2007	02:05	x86
Wmplayer.exe	11.0.6000.6334	168,960	31-May-2007	02:05	x86
Wmploc.dll	11.0.6000.6334	8,147,968	31-May-2007	02:05	x86
Wmpplayer-ppdlic.xrm-ms	Not Applicable	2,965	31-May-2007	02:31	Not Applicable
Wmpshare.exe	11.0.6000.6334	107,520	31-May-2007	02:04	x86

Windows Vista 64-bit version

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File name	File version	File size	Date	Time	Platform
Computer.png	Not Applicable	4,136	07-Jan-2007	05:38	Not Applicable
Dxmasf.dll	11.0.6000.6334	5,120	31-May-2007	03:58	x64
Msdxm.ocx	11.0.6000.6334	5,120	31-May-2007	03:58	x64
Renderingcontrol.xml	Not Applicable	5,422	07-Jan-2007	05:38	Not Applicable
Spwmp.dll	6.0.6000.20609	9,216	31-May-2007	03:57	x64
Wmp.dll	11.0.6000.6334	13,584,384	31-May-2007	03:59	x64
Wmp.mof	Not Applicable	4,887	07-Jan-2007	05:39	Not Applicable
Wmpconfig.exe	11.0.6000.6334	108,032	31-May-2007	02:39	x64
Wmplayer.exe	11.0.6000.6334	171,008	31-May-2007	02:38	x64
Wmploc.dll	11.0.6000.6334	8,148,480	31-May-2007	02:38	x64
Wmpplayer-ppdlic.xrm-ms	Not Applicable	2,965	31-May-2007	03:39	Not Applicable
Wmpshare.exe	11.0.6000.6334	108,032	31-May-2007	02:38	x64

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STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

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