FIX: You may experience various symptoms when you use Windows Media Player 11

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Article ID: 938232 - View products that this article applies to.
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SYMPTOMS

You may experience one or more of the following symptoms when you use Microsoft Windows Media Player 11.

Symptom 1

On the Library tab, the Find Album Info command is unavailable for files that are stored on network drives or on Universal Naming Convention (UNC) shares. This problem occurs on a computer that is running Windows Vista or Microsoft Windows XP.

Symptom 2

On a computer that is running Windows Vista, you cannot seek in a progressively downloading file. This problem occurs when you use an application that uses a Microsoft DirectShow filter.

Symptom 3

On a computer that is running Windows Vista or Windows XP, you play a Windows Media DRM-protected video file one time. When you do this, the play count indicates that you played the video file two times.

CAUSE

Cause 1

Symptom 1 occurs because an unnecessary internal check occurs for the files that are stored on network drives or on UNC shares.

Cause 2

Symptom 2 occurs because Microsoft Media Foundation uses an incorrect data type to report how much data is downloaded. Media Foundation reports this information to the DirectShow filter.

Note Media Foundation is an underlying component for Windows Media Player 11.

Cause 3

Symptom 3 occurs because Windows Media Player 11 loads the first frame of the video file again after you play the video file one time.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, obtain the hotfix from the Microsoft Download Center.

Download information

Windows XP for x86-based computers (all languages)
The following file is available for download from the Microsoft Download Center:

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Download
Download the WindowsMedia11-KB938232-x86-INTL.exe package now.

Note This hotfix does not have a 64-bit version for Windows XP. The WindowsMedia11-KB938232-x86-INTL.exe package applies the 32-bit version of this hotfix on the 64-bit version of Windows XP.
Windows XP for x64-based computers (all languages)
The following file is available for download from the Microsoft Download Center:

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Download
Download the WindowsMedia11-KB938232-x64-INTL.exe package now.
Windows Vista 32-bit version (all languages)
The following file is available for download from the Microsoft Download Center:

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Download
Download the Windows6.0-KB938232-x86.msu package now.
Windows Vista 64-bit version (all languages)
The following file is available for download from the Microsoft Download Center:

Collapse this imageExpand this image
Download
Download the Windows6.0-KB938232-x64.msu package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP
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File nameFile versionFile sizeDateTimePlatform
Wmp.dll11.0.5721.522910,833,92031-May-200723:50x86
Windows Vista 32-bit version
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File nameFile versionFile sizeDateTimePlatform
Computer.pngNot Applicable4,13607-Jan-200705:38Not Applicable
Dxmasf.dll11.0.6000.63344,09631-May-200702:42x86
Msdxm.ocx11.0.6000.63344,09631-May-200702:42x86
Renderingcontrol.xmlNot Applicable5,42207-Jan-200705:38Not Applicable
Spwmp.dll6.0.6000.206097,68031-May-200702:41x86
Wmp.dll11.0.6000.633410,616,32031-May-200702:42x86
Wmp.mofNot Applicable4,88707-Jan-200705:39Not Applicable
Wmpconfig.exe11.0.6000.6334107,52031-May-200702:05x86
Wmplayer.exe11.0.6000.6334168,96031-May-200702:05x86
Wmploc.dll11.0.6000.63348,147,96831-May-200702:05x86
Wmpplayer-ppdlic.xrm-msNot Applicable2,96531-May-200702:31Not Applicable
Wmpshare.exe11.0.6000.6334107,52031-May-200702:04x86
Windows Vista 64-bit version
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Computer.pngNot Applicable4,13607-Jan-200705:38Not Applicable
Dxmasf.dll11.0.6000.63345,12031-May-200703:58x64
Msdxm.ocx11.0.6000.63345,12031-May-200703:58x64
Renderingcontrol.xmlNot Applicable5,42207-Jan-200705:38Not Applicable
Spwmp.dll6.0.6000.206099,21631-May-200703:57x64
Wmp.dll11.0.6000.633413,584,38431-May-200703:59x64
Wmp.mofNot Applicable4,88707-Jan-200705:39Not Applicable
Wmpconfig.exe11.0.6000.6334108,03231-May-200702:39x64
Wmplayer.exe11.0.6000.6334171,00831-May-200702:38x64
Wmploc.dll11.0.6000.63348,148,48031-May-200702:38x64
Wmpplayer-ppdlic.xrm-msNot Applicable2,96531-May-200703:39Not Applicable
Wmpshare.exe11.0.6000.6334108,03231-May-200702:38x64

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 938232 - Last Review: September 27, 2011 - Revision: 3.0
APPLIES TO
  • Windows Media Player 11
Keywords: 
atdownload kbvistasp1fix kbtshoot kbfix KB938232

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