You may be unable to completely restore a Windows Vista-based computer by using Windows Recovery Environment (WinRE)

Article translations Article translations
Article ID: 938316 - View products that this article applies to.
Expand all | Collapse all

SYMPTOMS

When you try to completely restore a Windows Vista-based computer by using Windows Recovery Environment (WinRE), the operation may not be successful. This problem may occur if the following conditions are true:
  • You try to restore from a backup that was created by using the Complete PC Backup option.
  • WinRE is installed on the boot volume that is marked as an active partition.
  • The hard disk drive is encrypted by using BitLocker Drive Encryption.

CAUSE

This problem may occur if WinRE is installed on the active partition. OEMs frequently install WinRE as part of the installation image. If a customer purchases a computer that has WinRE installed from an OEM, the customer may mark the WinRE partition as active. However, the customer will then be unable to restore from the backup that was created by using the Complete PC Backup option.

WORKAROUND

To work around this problem, make sure that you do not install WinRE on an active partition. We recommend that you create a new partition on which to install WinRE. Use the new partition to perform computer backup-and-restore operations.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 938316 - Last Review: June 30, 2007 - Revision: 1.1
APPLIES TO
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Starter
  • Windows Vista Ultimate
Keywords: 
kbtshoot kbprb KB938316

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com