The Microsoft Exchange Information Store service stops responding in Exchange 2007 after you enable the Standard Response option on a moderated public folder

When you enable the Standard Response option on a moderated public folder, the Microsoft Exchange Information Store service stops responding in Microsoft Exchange Server 2007. When this problem occurs, the following event is logged in the System log:

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7034
Description:
The Microsoft Exchange Information Store service terminated unexpectedly. It has done this 1 time(s).

Additionally, the following events are logged in the Application log:

Event Type: Error
Event Source: MSExchangeIS
Event Category: General
Event ID: 9659
Description:
The Microsoft Exchange Information Store encountered an unexpected exception 0xC0000005 at address <xxxx> while processing a request for user NETWORK SERVICE.

Data: 0000: 45 00 63 00 44 00 6f 00 E.c.D.o.
0008: 52 00 70 00 63 00 45 00 R.p.c.E.
0010: 78 00 74 00 32 00 00 00 x.t.2...
0018: 5b 44 49 41 47 5f 43 54 [DIAG_CT
0020: 58 5d 00 00 0e 02 00 00 X]......

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Description:
Faulting application store.exe, version 8.0.685.24, faulting module store.exe, version 8.0.685.24, fault address <xxxx>.

Data: 0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 73 74 6f ure sto
0018: 72 65 2e 65 78 65 20 38 re.exe 8
0020: 2e 30 2e 36 38 35 2e 32 .0.685.2
0028: 34 20 69 6e 20 73 74 6f 4 in sto
0030: 72 65 2e 65 78 65 20 38 re.exe 8
0038: 2e 30 2e 36 38 35 2e 32 .0.685.2
0040: 34 20 61 74 20 6f 66 66 4 at off
0048: 73 65 74 20 30 30 30 30 set 0000
0050: 30 30 30 30 30 30 35 36 00000056
0058: 63 30 66 34 c0f4

Event Type: Error
Event Source: MSExchangeIS Public Store
Event Category: Rules
Event ID: 1041
Description:
The rule <ID> with the sequence number <value> was disabled due to the error 1149 that was encountered while applying the rule. Subject of the message that caused this error is <subject of the message which triggers the crash> Problem was found in the function "EcDoPublicFolderRules".
The public folder is <public folder name> on the database <storage group/PF store>.

This problem occurs because of an error in the code.

To resolve this problem, install Update Rollup 4 for Exchange Server 2007. For more information about Update Rollup 4 for Exchange Server 2007, see the following Exchange Help topic: For more information about how to install the latest Exchange service pack or update rollup, see the following Exchange Help topic:

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about moderated public folders, visit the following Microsoft Web site:For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: For more information about the naming schema for Exchange Server software updates, click the following article number to view the article in the Microsoft Knowledge Base: