The Microsoft Exchange Information Store service stops responding in Exchange 2007 after you enable the Standard Response option on a moderated public folder

Article translations Article translations
Article ID: 938359 - View products that this article applies to.
Expand all | Collapse all

SYMPTOMS

When you enable the Standard Response option on a moderated public folder, the Microsoft Exchange Information Store service stops responding in Microsoft Exchange Server 2007. When this problem occurs, the following event is logged in the System log:

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7034
Description:
The Microsoft Exchange Information Store service terminated unexpectedly. It has done this 1 time(s).

Additionally, the following events are logged in the Application log:

Event Type: Error
Event Source: MSExchangeIS
Event Category: General
Event ID: 9659
Description:
The Microsoft Exchange Information Store encountered an unexpected exception 0xC0000005 at address <xxxx> while processing a request for user NETWORK SERVICE.

Data: 0000: 45 00 63 00 44 00 6f 00 E.c.D.o.
0008: 52 00 70 00 63 00 45 00 R.p.c.E.
0010: 78 00 74 00 32 00 00 00 x.t.2...
0018: 5b 44 49 41 47 5f 43 54 [DIAG_CT
0020: 58 5d 00 00 0e 02 00 00 X]......

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Description:
Faulting application store.exe, version 8.0.685.24, faulting module store.exe, version 8.0.685.24, fault address <xxxx>.

Data: 0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 73 74 6f ure sto
0018: 72 65 2e 65 78 65 20 38 re.exe 8
0020: 2e 30 2e 36 38 35 2e 32 .0.685.2
0028: 34 20 69 6e 20 73 74 6f 4 in sto
0030: 72 65 2e 65 78 65 20 38 re.exe 8
0038: 2e 30 2e 36 38 35 2e 32 .0.685.2
0040: 34 20 61 74 20 6f 66 66 4 at off
0048: 73 65 74 20 30 30 30 30 set 0000
0050: 30 30 30 30 30 30 35 36 00000056
0058: 63 30 66 34 c0f4

Event Type: Error
Event Source: MSExchangeIS Public Store
Event Category: Rules
Event ID: 1041
Description:
The rule <ID> with the sequence number <value> was disabled due to the error 1149 that was encountered while applying the rule. Subject of the message that caused this error is <subject of the message which triggers the crash> Problem was found in the function "EcDoPublicFolderRules".
The public folder is <public folder name> on the database <storage group/PF store>.

CAUSE

This problem occurs because of an error in the code.

RESOLUTION

To resolve this problem, install Update Rollup 4 for Exchange Server 2007. For more information about Update Rollup 4 for Exchange Server 2007, see the following Exchange Help topic:
Description of Update Rollup 4 for Exchange Server 2007
For more information about how to install the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about moderated public folders, visit the following Microsoft Web site:
http://office.microsoft.com/en-us/outlook/HP052423241033.aspx
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about the naming schema for Exchange Server software updates, click the following article number to view the article in the Microsoft Knowledge Base:
817903 New naming schema for Exchange Server software update packages

Properties

Article ID: 938359 - Last Review: August 27, 2007 - Revision: 1.5
APPLIES TO
  • Microsoft Exchange Server 2007 Enterprise Edition
  • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbexpertiseinter kbqfe KB938359

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com