A default value is not populated in a picklist field when you create a follow-up activity in Microsoft Dynamics CRM 3.0

Consider the following scenario in Microsoft Dynamics CRM 3.0:

• You add a custom picklist field to an entity. For example, you add a custom picklist field to a Phone Call entity.
• You set a default value for this field.
• Then, you use Form Assistant to create a follow-up activity for an entity record. The follow-up activity type is the entity to which you added the custom picklist field. For example, you create a follow-up Phone Call activity for a Contact record.

In this scenario, the default value is not populated in the picklist field in the follow-up activity that you created. For example, the picklist field in the Phone Call activity for the Contact record is empty.

This problem occurs if you use one of the following activity types to create a follow-up activity for an entity record:

• Task
• Fax
• Phone Call
• E-mail
• Letter
• Appointment
• Service Activity
• Campaign Response

Note This problem occurs for all the picklist fields except for the Priority picklist field.

This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base: A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 server

Microsoft Dynamics CRM 3.0 laptop client for Microsoft Office Outlook Compatibility Update

Microsoft Dynamics CRM 3.0 laptop client for Microsoft Office Outlook

Installation information

Install this hotfix on computers that are running the following programs:

• Microsoft Dynamics CRM 3.0 server
• The Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook or the Microsoft Dynamics CRM 3.0 laptop client for Microsoft Office Outlook Compatibility Update

After you install this hotfix, delete the temporary Internet files in Windows Internet Explorer. To do this, follow these steps:

1. Start Internet Explorer.
2. Click Tools, and then click Internet Options.
3. Use one of the following methods, depending on the version of Internet Explorer that you use:
   • In Windows Internet Explorer 7, click Delete in the Browsing history area, and then click Delete files in the Temporary Internet Files area. Then, click Yes.
   • In Microsoft Internet Explorer 6, click Delete Files in the Temporary Internet files area, and then click OK.

Prerequisites

You must have Update Rollup 2 for Microsoft Dynamics CRM 3.0 installed to apply this hotfix. For more information about Update Rollup 2, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB938392$\Spuninst folder.

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base: