A default value is not populated in a picklist field when you create a follow-up activity in Microsoft Dynamics CRM 3.0

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Article ID: 938392
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
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Symptoms

Consider the following scenario in Microsoft Dynamics CRM 3.0:
  • You add a custom picklist field to an entity. For example, you add a custom picklist field to a Phone Call entity.
  • You set a default value for this field.
  • Then, you use Form Assistant to create a follow-up activity for an entity record. The follow-up activity type is the entity to which you added the custom picklist field. For example, you create a follow-up Phone Call activity for a Contact record.
In this scenario, the default value is not populated in the picklist field in the follow-up activity that you created. For example, the picklist field in the Phone Call activity for the Contact record is empty.

This problem occurs if you use one of the following activity types to create a follow-up activity for an entity record:
  • Task
  • Fax
  • Phone Call
  • E-mail
  • Letter
  • Appointment
  • Service Activity
  • Campaign Response
Note This problem occurs for all the picklist fields except for the Priority picklist field.

Resolution

This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935364Update Rollup 3 is available for Microsoft Dynamics CRM 3.0
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 server

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Category_followup.htcNot applicable6,96731-May-200722:20Not applicable
Crmbulkmailservice.exe3.0.5300.16242,855,27201-Jun-200702:48x86
Crmcache.dll3.0.5300.1624301,92801-Jun-200702:48x86
Crmmetadatacache.dll3.0.5300.1624204,13601-Jun-200702:48x86
Crmmsg.dll1.2.3297.12316,08829-Mar-200720:18x86
Crmnativeinteropproxy.dll3.0.5300.16243,422,05631-May-200711:51x86
Crmobjectmodel.dll3.0.5300.16246,761,32001-Jun-200702:51x86
Crmsecurity.dll3.0.5300.1624770,40801-Jun-200702:50x86
Crmworkflowservice.exe3.0.5300.16243,903,33601-Jun-200702:48x86
Microsoft.crm.application.components.core.dll3.0.5300.1624288,10401-Jun-200702:38x86
Microsoft.crm.application.pages.dll3.0.5300.1624968,04001-Jun-200702:42x86
Microsoft.crm.dll3.0.5300.1624382,31201-Jun-200702:38x86
Microsoft.crm.objectmodel.dll3.0.5300.1624320,87201-Jun-200702:38x86
Microsoft.crm.tools.workflowlibrary.dll3.0.5300.1624275,81601-Jun-200702:39x86
Mscrmcustom.dll3.0.5300.1605179,56029-Mar-200720:18x86
Msvcr71.dll7.10.3052.4355,03229-Mar-200720:18x86
Pkgutil.cmdNot applicable11329-Mar-200705:18Not applicable
Pkgutil.exe1.2.3297.10188,79229-Mar-200720:18x86
Print_dlg.aspxNot applicable8,82231-May-200722:20Not applicable
Select.htcNot applicable14,68031-May-200722:20Not applicable
Table.dtm.htcNot applicable13,28831-May-200722:20Not applicable
Microsoft.crm.dll3.0.5300.1375,56017-Nov-200504:39x86
Microsoft.crm.objectmodel.dll3.0.5300.1318,21617-Nov-200504:39x86
Crmdbhotfix.dll3.0.5300.1605105,83229-Mar-200720:18x86
Crmhotfix.cdfNot applicable8,54204-Jun-200717:13Not applicable
Kb927207_client.dll3.0.5300.162461,80001-Jun-200702:44x86
Kb930604_client.dll3.0.5300.162465,38431-May-200711:44x86
Kb931627_client.dll3.0.5300.1624160,10401-Jun-200702:44x86
Kb933214_client.dll3.0.5300.162471,01601-Jun-200702:44x86
Kb933423_client.dll3.0.5300.162491,49601-Jun-200702:44x86
Kb933658_client.dll3.0.5300.162467,43201-Jun-200702:44x86
Kb936204_client.dll3.0.5300.162492,52001-Jun-200702:44x86
Kb938238_client.dll3.0.5300.162470,50401-Jun-200702:44x86
Mscrmcustom.dll3.0.5300.1605179,56029-Mar-200720:18x86
Updspapi.dll6.1.22.0371,93629-Mar-200720:18x86

Microsoft Dynamics CRM 3.0 laptop client for Microsoft Office Outlook Compatibility Update

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Setup.xmlNot applicable2,37104-Jun-200717:28Not applicable
V3cclientpatch30.mspNot applicable2,758,14404-Jun-200717:59Not applicable
Category_followup.htcNot applicable6,96731-May-200722:20Not applicable
Crmaddin.dll3.0.5300.16241,211,24001-Jun-200702:50x86
Crmnativeinteropproxy.dll3.0.5300.16243,422,05631-May-200711:51x86
Crmobjectmodel.dll3.0.5300.16246,761,32001-Jun-200702:51x86
Microsoft.crm.application.components.core.dll3.0.5300.1624292,20031-May-200711:38x86
Microsoft.crm.application.components.strings.dll3.0.5300.1624726,37601-Jun-200702:38x86
Microsoft.crm.application.pages.dll3.0.5300.1624738,66401-Jun-200702:41x86
Microsoft.crm.dll3.0.5300.1624382,31201-Jun-200702:38x86
Microsoft.crm.objectmodel.dll3.0.5300.1624320,87201-Jun-200702:38x86
Print_dlg.aspxNot applicable8,82231-May-200722:20Not applicable
Syncqueue.dll3.0.5300.1624396,13601-Jun-200702:49x86
Setup.xmlNot applicable1,59004-Jun-200717:28Not applicable
V3clightclientpatch30.mspNot applicable760,83204-Jun-200717:59Not applicable
Crmaddin.dll3.0.5300.16241,211,24001-Jun-200702:50x86
Microsoft.crm.application.components.core.dll3.0.5300.1624292,20031-May-200711:38x86
Microsoft.crm.application.components.strings.dll3.0.5300.1624726,37601-Jun-200702:38x86
Microsoft.crm.dll3.0.5300.1624382,31201-Jun-200702:38x86

Microsoft Dynamics CRM 3.0 laptop client for Microsoft Office Outlook

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Category_followup.htcNot applicable6,96731-May-200722:20Not applicable
Crmaddin.dll3.0.5300.16241,183,08001-Jun-200702:50x86
Crmmsg.dll1.2.3297.12316,08829-Mar-200720:18x86
Crmnativeinteropproxy.dll3.0.5300.16243,422,05601-Jun-200702:51x86
Crmobjectmodel.dll3.0.5300.16246,761,32001-Jun-200702:51x86
Crmsecurity.dll3.0.5300.1624770,40801-Jun-200702:50x86
Microsoft.crm.application.components.core.dll3.0.5300.1624292,20001-Jun-200702:38x86
Microsoft.crm.application.pages.dll3.0.5300.1624738,66401-Jun-200702:38x86
Microsoft.crm.dll3.0.5300.1624382,31201-Jun-200702:38x86
Microsoft.crm.objectmodel.dll3.0.5300.1624320,87201-Jun-200702:38x86
Mscrmcustom.dll3.0.5300.1605179,56029-Mar-200720:18x86
Msvcr71.dll7.10.3052.4355,03229-Mar-200720:18x86
Pkgutil.cmdNot applicable11329-Mar-200705:18Not applicable
Pkgutil.exe1.2.3297.10188,79229-Mar-200720:18x86
Print_dlg.aspxNot applicable8,82231-May-200722:20Not applicable
Select.htcNot applicable14,68031-May-200722:20Not applicable
Syncqueue.dll3.0.5300.1624396,13601-Jun-200702:50x86
Table.dtm.htcNot applicable13,28831-May-200722:20Not applicable
Microsoft.crm.dll3.0.5300.1375,57617-Nov-200504:42x86
Microsoft.crm.objectmodel.dll3.0.5300.1318,23217-Nov-200504:42x86
Crmhotfix.cdfNot applicable5,19004-Jun-200717:12Not applicable
Mscrmcustom.dll3.0.5300.1605179,56029-Mar-200720:18x86
Updspapi.dll6.1.22.0371,93629-Mar-200720:18x86

Installation information

Install this hotfix on computers that are running the following programs:
  • Microsoft Dynamics CRM 3.0 server
  • The Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook or the Microsoft Dynamics CRM 3.0 laptop client for Microsoft Office Outlook Compatibility Update
After you install this hotfix, delete the temporary Internet files in Windows Internet Explorer. To do this, follow these steps:
  1. Start Internet Explorer.
  2. Click Tools, and then click Internet Options.
  3. Use one of the following methods, depending on the version of Internet Explorer that you use:
    • In Windows Internet Explorer 7, click Delete in the Browsing history area, and then click Delete files in the Temporary Internet Files area. Then, click Yes.
    • In Microsoft Internet Explorer 6, click Delete Files in the Temporary Internet files area, and then click OK.

Prerequisites

You must have Update Rollup 2 for Microsoft Dynamics CRM 3.0 installed to apply this hotfix. For more information about Update Rollup 2, click the following article number to view the article in the Microsoft Knowledge Base:
927751 Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB938392$\Spuninst folder.

More information

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 938392 - Last Review: June 21, 2014 - Revision: 3.0
Keywords: 
kbautohotfix kbHotfixServer kbqfe kbmbsmigrate KB938392

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