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Report scheduling fails in System Center Operations Manager 2007 when the regional settings on the client computer differ from the regional settings on the server

View products that this article applies to.
Article ID:938507
Last Review:February 19, 2008
Revision:1.1
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SYMPTOMS

You install the Reporting feature on a server in a Microsoft System Center Operations Manager 2007 environment. When you run a report by using the Operations console on a client computer, the report scheduling fails. Additionally, the date format is not converted correctly between the client computer and the server.

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CAUSE

This problem occurs if the regional settings on the client computer differ from the regional settings on the server.

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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for installing this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix. However, the hotfix installation process restarts the Operations Manager service.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Hotfix installation instructions

You must apply this hotfix on all computers that are running the System Center Operations Manager 2007 Operations console. To do this, follow these steps:
1.Copy the SYSTEMCENTEROPERATIONSMANAGER2007-RTM-KB938507-X86-AMD64-ENU.msi file either to a local folder or to an available shared network folder.
2.Run the SYSTEMCENTEROPERATIONSMANAGER2007-RTM-KB938507-X86-AMD64-ENU.msi file locally.

Note You can run this file either from Windows Explorer or at a command prompt.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
System Center Operations Manager 2007, x86-based versions
File nameFile versionFile sizeDateTimePlatform
Microsoft.enterprisemanagement.operationsmanager.dll6.0.5000.232,166,78430-Jul-200719:02Not applicable
Microsoft.enterprisemanagement.operationsmanager.resources.dll6.0.5000.2336,86430-Jul-200719:02Not applicable
Microsoft.enterprisemanagement.operationsmanager.sdkbin.dll6.0.5000.232,166,78430-Jul-200719:02Not applicable
Microsoft.enterprisemanagement.ui.extensibility.dll6.0.5000.2353,24830-Jul-200719:03Not applicable
Microsoft.enterprisemanagement.ui.extensibility.resources.dll6.0.5000.235,63230-Jul-200719:03Not applicable
Microsoft.enterprisemanagement.ui.reporting.dll6.0.5000.23933,88830-Jul-200719:03Not applicable
Microsoft.enterprisemanagement.ui.reporting.resources.dll6.0.5000.23573,44030-Jul-200719:03Not applicable
Microsoft.mom.ui.common.dll6.0.5000.231,617,92030-Jul-200719:02Not applicable
Microsoft.mom.ui.common.resources.dll6.0.5000.23524,28830-Jul-200719:03Not applicable
Microsoft.mom.ui.components.dll6.0.5000.233,391,48830-Jul-200719:03Not applicable
Microsoft.mom.ui.components.resources.dll6.0.5000.231,798,14430-Jul-200719:03Not applicable
Microsoft.mom.ui.knowledgewordtemplate.dll6.0.5000.2361,44030-Jul-200719:03Not applicable
Microsoft.mom.ui.knowledgewordtemplate.resources.dll6.0.5000.2328,67230-Jul-200719:03Not applicable
System Center Operations Manager 2007, x64-based versions
File nameFile versionFile sizeDateTimePlatform
Microsoft.enterprisemanagement.operationsmanager.dll6.0.5000.232,166,78426-Oct-200718:42Not applicable
Microsoft.enterprisemanagement.operationsmanager.resources.dll6.0.5000.2336,86426-Oct-200718:42Not applicable
Microsoft.enterprisemanagement.operationsmanager.sdkbin.dll6.0.5000.232,166,78426-Oct-200718:42Not applicable
Microsoft.enterprisemanagement.ui.consoleframework.resources.dll6.0.5000.23286,72026-Oct-200718:42Not applicable
Microsoft.enterprisemanagement.ui.extensibility.dll6.0.5000.2353,24826-Oct-200718:42Not applicable
Microsoft.enterprisemanagement.ui.extensibility.resources.dll6.0.5000.235,63226-Oct-200718:42Not applicable
Microsoft.enterprisemanagement.ui.reporting.dll6.0.5000.23933,88826-Oct-200718:42Not applicable
Microsoft.enterprisemanagement.ui.reporting.resources.dll6.0.5000.23573,44026-Oct-200718:43Not applicable
Microsoft.mom.ui.common.dll6.0.5000.231,622,01626-Oct-200718:42Not applicable
Microsoft.mom.ui.common.resources.dll6.0.5000.23524,28826-Oct-200718:42Not applicable
Microsoft.mom.ui.components.dll6.0.5000.233,395,58426-Oct-200718:42Not applicable
Microsoft.mom.ui.components.resources.dll6.0.5000.231,798,14426-Oct-200718:43Not applicable
Microsoft.mom.ui.console.exe6.0.5000.232,871,29626-Oct-200718:42Not applicable
Microsoft.mom.ui.console.resources.dll6.0.5000.232,371,58426-Oct-200718:42Not applicable
Microsoft.mom.ui.consoleframework.dll6.0.5000.23806,91226-Oct-200718:42Not applicable
Microsoft.mom.ui.knowledgewordtemplate.dll6.0.5000.2361,44026-Oct-200718:42Not applicable
Momperfsnapshothelper.exe6.0.5000.047,10426-Oct-200718:43Not applicable
Momperfsnapshothelperproxy.dll6.0.5000.011,77626-Oct-200718:43Not applicable

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

For more information about how to create a report schedule in System Center Operations Manager 2007, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/bb381197.aspx (http://technet.microsoft.com/en-us/library/bb381197.aspx)
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 (http://support.microsoft.com/kb/824684/LN/) Description of the standard terminology that is used to describe Microsoft software updates

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APPLIES TO
•Microsoft System Center Operations Manager 2007

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Keywords: 
kbautohotfix kbexpertiseinter kbfix kbqfe kbhotfixserver KB938507

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