You cannot obtain elevated user rights in management servers and in agents in System Center Operations Manager 2007 or System Center Essentials 2007 environments

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Article ID: 938510 - View products that this article applies to.
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SYMPTOMS

In a Microsoft System Center Operations Manager 2007 environment or in a Microsoft System Center Essentials 2007 environment, consider the following scenario:
  • You are running the management server role and the agent components on Windows Vista-based or Windows Server 2008-based computers.
  • You enable the User Account Control feature on these computers.
In this scenario, you cannot obtain elevated user rights for workflows that need these rights. Additionally, the following event is logged in the Operations Manager event log:
Source: OpsMgr SDK 
Service Event ID: 26319 
Description: 
An exception was thrown while processing Connect for session id uuid:a903cf20-d662-47b4-a640-6de1ecb6d432;id=280. 
Exception Message: The creator of this fault did not specify a Reason. 
Full Exception:System.ServiceModel.FaultException`1[Microsoft.EnterpriseManagement.Common.
UnauthorizedAccessMonitoringException]: The creator of this fault did not
specify a Reason. (Fault Detail is equal to
Microsoft.EnterpriseManagement.Common.UnauthorizedAccessMonitoringException: 
The user <domain\user> does not have sufficient permission to perform the operation.). 

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

Hotfix installation instructions

This hotfix must be installed on each computer that meets any of the following criteria:
  • The computer is a System Center Operations Manager 2007 agent.
  • The computer is a System Center Operations Manager 2007 management server.
  • The computer is a System Center Operations Manager 2007 gateway server.
  • The computer is a System Center Essentials 2007 management server.
  • The computer is a System Center Essentials 2007 agent.
To apply this hotfix, follow these steps:
  1. Copy the SystemCenterOperationsManager2007-RTM-KB938510-X86-AMD64-ENU.MSI file to a local folder or to a shared network folder that is available.
  2. Run the file that you copied in step 1 locally.

    Note: You can run this file from either Windows Explorer or at a command prompt. The hotfix installation process restarts the Operations Manager service.
The agent computers are automatically updated. However, you must approve the update in the "Pending Management" folder. To do this, follow these steps:
  1. On the computer that is running the management server role, click Start, point to All Programs, point to System Center Operations Manager 2007, and then click Operations Console.
  2. Select the Administration view, expand Administration, expand Device Management, and then click Pending Management.
  3. To apply this hotfix, review and then approve the agent computers in the "Pending Management" folder.
For the agent computers that are installed after the hotfix is applied on the server, make sure that you approve the installation in the "Pending Management" folder. To do this, follow these steps:
  1. Make sure that the manual installation property is enabled in the Operations Console "Pending Management" folder.
  2. In the "Agent-managed Computers" folder, right-click the agent. Then, run the Update Agent Settings task.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
System Center Operations Manager 2007, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
healthservice.dll6.0.5000.102,555,28015-Jun-200717:50Not Applicable
System Center Operations Manager 2007, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
healthservice.dll6.0.5000.101,262,48015-Jun-200717:57Not Applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 938510 - Last Review: February 20, 2008 - Revision: 1.1
APPLIES TO
  • Microsoft System Center Operations Manager 2007
  • Microsoft System Center Essentials 2007
Keywords: 
kbautohotfix kbexpertiseadvanced kbfix kbqfe kbhotfixserver KB938510

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