Outlook and the Microsoft CRM Web Service Hoster process stop responding when you click "Set Regarding" or when you view Microsoft Dynamics CRM pages in the Microsoft Dynamics CRM 3.0 laptop client for Outlook

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Article ID: 938547 - View products that this article applies to.
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SYMPTOMS

When you click Set Regarding or when you view Microsoft Dynamics CRM pages in the Microsoft Dynamics CRM 3.0 laptop client for Microsoft Office Outlook, Microsoft Office Outlook and the Microsoft CRM Web Service Hoster process (Microsoft.Crm.Application.Hoster.exe) stop responding. Or, some Microsoft Dynamics CRM pages are blank. Additionally, you receive the following error message:
Server too busy.
Note If you try to end the Microsoft CRM Web Service Hoster process, a modal dialog box appears in Outlook. However, Outlook, the Microsoft CRM Web Service Hoster process, and Windows Internet Explorer stop responding.

Additionally, the following message may be logged in the Application log:
An existing connection was forcibly closed by the remote host.

RESOLUTION

This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935364Update Rollup 3 is available for Microsoft Dynamics CRM 3.0
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 laptop client for Microsoft Office Outlook Compatibility Release
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File nameFile versionFile sizeDateTimePlatform
Setup.xmlNot Applicable1,19823-Aug-200700:03Not Applicable
V3cclientpatch30.mspNot Applicable52,73623-Aug-200700:25Not Applicable
Microsoft.crm.application.hoster.exe3.0.5300.1657107,88022-Aug-200719:35x86

Microsoft Dynamics CRM 3.0 laptop client for Outlook
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Crmmsg.dll1.2.3297.12316,08829-Mar-200720:18x86
Microsoft.crm.application.hoster.exe3.0.5300.1657107,88022-Aug-200719:35x86
Mscrmcustom.dll3.0.5300.1656181,09622-Aug-200703:47x86
Crmhotfix.cdfNot Applicable1,03622-Aug-200723:54Not Applicable
Mscrmcustom.dll3.0.5300.1656181,09622-Aug-200703:47x86
Updspapi.dll6.1.22.0371,93629-Mar-200705:18x86

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 client for Outlook.

Prerequisites

You must have the Microsoft Dynamics CRM 3.0 laptop client for Outlook and the Microsoft Dynamics CRM 3.0 laptop client for Outlook Compatibility installed to apply this hotfix. Additionally, you must have Update Rollup 2 for Microsoft Dynamics CRM 3.0 installed before you apply this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
927751 Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000, use the Add or Remove Programs item in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB938547$\Spuninst folder.

WORKAROUND

To work around this problem, use one of the following steps:
  • Exit Outlook in Windows Task Manager. Additionally, end the Microsoft.CRM.Application.Hoster.exe process in Windows Task Manager.
  • Restart the client computer.

MORE INFORMATION

For more information about software update terminology, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 938547 - Last Review: April 3, 2008 - Revision: 2.2
APPLIES TO
  • Microsoft CRM 3.0
  • Microsoft CRM client for Microsoft Office Outlook, when used with:
    • Microsoft CRM 3.0
Keywords: 
kbautohotfix kberrmsg kbhotfixserver kbqfe kbmbsmigrate KB938547

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