Error message when you try to install an Access 2003 add-in for all users by using the Add-In Manager on a Windows Vista-based computer: "There was an error adding to the registry"

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Article ID: 938809 - View products that this article applies to.
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SYMPTOMS

When you try to install a Microsoft Office Access 2003 add-in for all users on a Windows Vista-based computer that is running Microsoft Office 2003 Service Pack 2 (SP2) by using the Add-In Manager, you receive the following error:
There was an error adding to the registry.

CAUSE

In Windows operating systems that are older than Windows Vista, administrators can install an Access 2003 add-in for all users by using the Add-In Manager to create a registry key in the Windows registry. This registry key is in the HKEY_LOCAL_MACHINE registry path. However, this registry path is inaccessible to users in Windows Vista. Therefore, the installation of Access 2003 add-ins is prevented.

WORKAROUND

Install Office 2003 SP3

To work around this issue, install Microsoft Office 2003 Service Pack 3 (SP3). In Office 2003 SP3, the registry key is added to the HKEY_CURRENT_USER registry path when you use the Add-In Manager to install an add-in. Because this path is available only on an individual user basis, you cannot install an Access 2003 add-in for all users after you install Office 2003 SP3. Each user must install the add-in individually. The new registry key will be located in the following path:
HKEY_CURRENT_USER\Software\Classes\VirtualStore\MACHINE\SOFTWARE\Microsoft\Office\11.0\Access\Menu Add-Ins\

Run Access 2003 with elevated permissions

To work around this issue, run Access 2003 SP2 with elevated permissions in Windows Vista, and then install the add-in. To do this, follow these steps:
  1. Click Start
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     Start button
    , click All Programs, click Microsoft Office, and then right-click Microsoft Office Access 2003.
  2. Click Run as administrator.
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    User Account Control permission
    If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
  3. Use the Add-In manager to install the add-in for all users.

MORE INFORMATION

For more information about how to obtain the latest Office 2003 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
870924 How to obtain the latest service pack for Office 2003

Properties

Article ID: 938809 - Last Review: September 18, 2007 - Revision: 1.1
APPLIES TO
  • Microsoft Office 2003 Service Pack 3
  • Microsoft Office Access 2007
Keywords: 
kbtshoot kbaddin kbprb kbexpertiseinter KB938809

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