Error messages when you create a new MAPI form or you try to open custom forms in Outlook 2003
SYMPTOMSThe following symptoms may occur in Microsoft Office
Outlook 2003. Symptom 1 When you try to create a new MAPI form in Outlook 2003, you receive the following error message: contact the administrator Symptom 2When you try to open a custom form from a published location such as Organizational Form Library, you receive the following error message:
The form you selected could not be displayed. The form required to view this message cannot be displayed. Contact your administrator. Symptom 3When you try to open a received custom form e-mail item, you receive the following error message: The custom form could not be opened. Outlook will use an Outlook form instead. The form required to view this message cannot be displayed. Contact your administrator. CAUSEThis issue occurs if Microsoft Office 2003 Service Pack 3 (SP3) is
applied. By default, Office 2003 SP3 blocks MAPI forms that cause new executables to be downloaded and
started. RESOLUTIONImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: 322756 (http://support.microsoft.com/kb/322756/) How to back up and restore the registry in Windows To resolve this issue, enable MAPI forms. To do this, follow these steps.
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