Error messages when you create a new MAPI form or you try to open custom forms in Outlook 2003

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Article ID: 938816 - View products that this article applies to.
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Problem description

The following symptoms may occur in Microsoft Office Outlook 2003.

Symptom 1
When you try to create a new MAPI form in Outlook 2003, you receive the following error message:
contact the administrator
Symptom 2
When you try to open a custom form from a published location such as Organizational Form Library, you receive the following error message:
The form you selected could not be displayed. The form required to view this message cannot be displayed. Contact your administrator.
Symptom 3
When you try to open a received custom form e-mail item, you receive the following error message:
The custom form could not be opened. Outlook will use an Outlook form instead. The form required to view this message cannot be displayed. Contact your administrator.


To have us fix these problems for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me

To fix these problems automatically, click the Fix this problem link. Click Run in the File Download dialog box, and then follow the steps in the Fix it wizard.

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Fix this problem
Microsoft Fix it 50083
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Note This wizard may be in English only; however, the automatic fix also works for other language versions of Windows.

Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.

Next, go to the "Did this fix the problem?" section.

Let me fix it myself

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows


To fix these issues, enable MAPI forms. To do this, follow these steps.
  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate and then click the following registry subkey:
    HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Forms\
  3. Double-click the EnableMapiForms registry entry, type 1 in the Value data text box, and then click OK.

    Note If this registry path does not exist, create a new dWord-Value registry entry, name it EnableMapiForms, and give it the value of 1.


Did this fix the problem?

Check whether these problems are fixed. If these problems are fixed, you are finished with this article. If these problems are not fixed, you can contact support.

Properties

Article ID: 938816 - Last Review: September 3, 2013 - Revision: 6.0
Applies to
  • Microsoft Office Outlook 2003
Keywords: 
kbsurveynew kbmsifixme kbfixme kbtshoot kberrmsg kbexpertisebeginner kbprb KB938816

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