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Error message when the Explorer.exe process crashes on a Windows XP SP2-based computer: "STOP 0xc0000005"
Article ID: 938828
On a Microsoft Windows XP SP2-based computer, the Explorer.exe process crashes. Additionally, you receive an error message that resembles the following:
This problem occurs because of a race condition in the Explorer.exe process.
Some antivirus applications and some print applications use notification balloons to display messages. These applications may cause a race condition. Therefore, the Explorer.exe process crashes.
Update informationThe following file is available for download from the Microsoft Download Center:
Download the Windows XP package now.
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(http://www.microsoft.com/downloads/details.aspx?FamilyId=13727DB9-3088-4C39-AAFE-0707F2A0534B)Release Date: July 24, 2007
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
(http://support.microsoft.com/kb/119591/ )How to obtain Microsoft support files from online services
PrerequisitesTo apply the update, you must have Microsoft Windows XP Service Pack 2 installed.
Restart requirementYou have to restart your computer after you apply this update.
Update replacement informationThis update does not replace any other previously released updates.
Registry informationTo use one of the updates in this package, you do not have to make any changes to the registry.
File informationThe English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP, x86-based versions
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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates