Error message when you start a Windows Vista-based computer that has more than one TV tuners: "Windows Media Center Receiver Service stopped working and was closed"

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Article ID: 938928 - View products that this article applies to.
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SYMPTOMS

When you start a Windows Vista-based computer that has more than one TV tuner, you receive the following error message:
Windows Media Center Receiver Service stopped working and was closed. A problem caused the application to stop working correctly. Windows will notify you if a solution is available.
Also, the Windows Media Center Receiver service (Ehrecvr.exe) may stop unexpectedly.

CAUSE

This problem occurs because of an error in the Qdvd.dll file.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

Registry information

You do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, 32-bit versions
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File nameFile versionFile sizeDateTimePlatform
Update.mumNot applicable1,80113-Jul-200713:56Not applicable
X86_ee2bb6a43f149dff37457f705c0f3426_31bf3856ad364e35_6.0.6000.20639_none_9b9ca1f2a3e4f2ef.manifestNot applicable70913-Jul-200713:56Not applicable
X86_microsoft-windows-directshow-dvdsupport_31bf3856ad364e35_6.0.6000.20639_none_52ae19e6efdfdcf0.manifestNot applicable36,68813-Jul-200713:59Not applicable
Qdvd.dll6.6.6000.20639488,96013-Jul-200702:20x86
Windows Vista, 64-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_458033bc665c73a1e4e76e8e4dba1ddd_31bf3856ad364e35_6.0.6000.20639_none_2b329d8ad4443f62.manifestNot applicable1,06613-Jul-200713:56Not applicable
Amd64_microsoft-windows-directshow-dvdsupport_31bf3856ad364e35_6.0.6000.20639_none_aeccb56aa83d4e26.manifestNot applicable30,17913-Jul-200714:03Not applicable
Update.mumNot applicable2,03813-Jul-200713:56Not applicable
Qdvd.dll6.6.6000.20639349,69613-Jul-200703:22x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684Description of the standard terminology that is used to describe Microsoft software updates

REFERENCES

The Windows Media Center Receiver Service may also crash because of a problem in a different module. If this hotfix does not resolve the problem, you can also apply hotfix 936229. This article describes the same symptoms as Microsoft Knowledge Base article 936229 describes. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
936229 Error message when you start a Windows Vista-based computer: "Windows Media Center Receiver Service stopped working and was closed"

Properties

Article ID: 938928 - Last Review: October 8, 2011 - Revision: 4.0
APPLIES TO
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
Keywords: 
kbautohotfix kbvistasp1fix kbexpertisebeginner kbfix kbqfe kbHotfixServer KB938928

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