Windows Media Center stops responding when you resume a Windows Vista-based computer from hibernation

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Article ID: 938929 - View products that this article applies to.
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Consider the following scenario:
  • You use a computer that is running Windows Vista Ultimate or Windows Vista Home Premium.
  • The system is configured to use a digital cable tuner.
  • You watch Live TV in Windows Media Center.
  • You put the computer into hibernation or into sleep, and then you resume the computer.
In this scenario, Windows Media Center may stop responding (hang). Or, Windows Media Center cannot find the OpenCable Unidirectional Cable Receiver (OCUR) tuner. In some scenarios, you can watch TV again if you press the Live TV button several times. In other scenarios, you must restart the computer to watch TV.


To resolve this problem, install an updated firmware package for the digital tuner, and then install the update that is described in this article.

Step 1: Install an updated firmware package

You must install an updated firmware package for the digital tuner device that is version 1.16H or a later version.

To install the updated firmware package, contact your computer manufacturer or visit the following Microsoft Web site:

On the Windows Update Web page, click Custom, and then click Hardware, Optional.
For information about how to contact your computer manufacturer, visit the following Microsoft Web site:

Step 2: Install the update

You have two options to install the update. You can install Windows Vista Service Pack 1 (SP1) or you can install the stand-alone update. The recommended option is to install Service Pack 1 (SP1).

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Update information

To resolve this problem, obtain the Update for Windows Media Center for Windows Vista (KB938929).

The following files are available for download from the Microsoft Download Center:

Windows Vista, 32-bit versions
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Download the Update for Windows Media Center for Windows Vista package now.

Windows Vista, 64-bit versions
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Download the Update for Windows Media Center for Windows Vista for x64-based Systems package now.

Release Date: October 23, 2007

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.


No prerequisites are required.

Restart requirement

You must restart the computer after you apply this update.

Hotfix replacement information

This update does not replace a previously released update.

File information

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, 32-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Mpeg2data.ax6.6.6000.2065968,60811-Aug-200703:59Not Applicable
Msdvbnp.ax6.6.6000.2065957,85611-Aug-200703:59Not Applicable
Msnp.ax6.6.6000.2065980,38411-Aug-200703:59Not Applicable
Package_1_for_kb938929~31bf3856ad364e35~x86~~ Applicable1,79313-Aug-200716:03Not Applicable
Package_2_for_kb938929~31bf3856ad364e35~x86~~ Applicable3,12913-Aug-200716:03Not Applicable
Psisrndr.ax6.6.6000.20659218,62411-Aug-200704:00Not Applicable
Update.mumNot Applicable1,88013-Aug-200716:03Not Applicable
X86_2aacfde223f4b56d5f9b0f9b32ab9600_31bf3856ad364e35_6.0.6000.20659_none_18bbb375a375ddbf.manifestNot Applicable69913-Aug-200716:03Not Applicable
X86_5435839494efd9a10188bfac04b5bbac_31bf3856ad364e35_6.0.6000.20659_none_92807777d06c5e2f.manifestNot Applicable71913-Aug-200716:03Not Applicable
X86_7e748a01f6e7813e62b3625d8afe9185_31bf3856ad364e35_6.0.6000.20659_none_4d6b1c83441f1134.manifestNot Applicable71013-Aug-200716:03Not Applicable
X86_e4b0a20762f5397fb2196a5459bdc95a_31bf3856ad364e35_6.0.6000.20659_none_e493a9ca60a77f4c.manifestNot Applicable69813-Aug-200716:03Not Applicable
X86_microsoft-windows-ehome-ehui_31bf3856ad364e35_6.0.6000.20659_none_cd3a6b88e57f43ac.manifestNot Applicable10,07613-Aug-200716:03Not Applicable
X86_microsoft-windows-ehome-msdri_31bf3856ad364e35_6.0.6000.20659_none_647f1056045987da.manifestNot Applicable22,80613-Aug-200716:03Not Applicable
X86_microsoft-windows-ehome-services-ehrecvr_31bf3856ad364e35_6.0.6000.20659_none_bbdfcd413db5db9f.manifestNot Applicable24,23513-Aug-200716:03Not Applicable
X86_microsoft-windows-v..e-filters-tvdigital_31bf3856ad364e35_6.0.6000.20659_none_da738767732725f3.manifestNot Applicable84,43713-Aug-200716:03Not Applicable
Ehrecvr.exe.configNot Applicable12011-Aug-200700:39Not Applicable
Windows Vista, 64-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformService branch
Amd64_92cce7cf7e4b7cb484130a8b1da1cd6c_31bf3856ad364e35_6.0.6000.20659_none_c3dd9842710c0fcd.manifestNot Applicable71413-Aug-200716:03Not ApplicableNot Applicable
Amd64_c8cd3281ec8d8ca94cf49f6091ad19ee_31bf3856ad364e35_6.0.6000.20659_none_ebde5776bac1f959.manifestNot Applicable1,04613-Aug-200716:03Not ApplicableNot Applicable
Amd64_d0a0b4c89aec93e3d868383906a1c770_31bf3856ad364e35_6.0.6000.20659_none_c20589ed27845949.manifestNot Applicable1,08613-Aug-200716:03Not ApplicableNot Applicable
Amd64_dbe5e7aeb5fdf307463672279ccf08cd_31bf3856ad364e35_6.0.6000.20659_none_418cb292684fd1b9.manifestNot Applicable70313-Aug-200716:03Not ApplicableNot Applicable
Amd64_microsoft-windows-ehome-ehui_31bf3856ad364e35_6.0.6000.20659_none_2959070c9ddcb4e2.manifestNot Applicable10,12213-Aug-200716:08Not ApplicableNot Applicable
Amd64_microsoft-windows-ehome-msdri_31bf3856ad364e35_6.0.6000.20659_none_c09dabd9bcb6f910.manifestNot Applicable22,83213-Aug-200716:08Not ApplicableNot Applicable
Amd64_microsoft-windows-ehome-services-ehrecvr_31bf3856ad364e35_6.0.6000.20659_none_17fe68c4f6134cd5.manifestNot Applicable24,26313-Aug-200716:08Not ApplicableNot Applicable
Amd64_microsoft-windows-v..e-filters-tvdigital_31bf3856ad364e35_6.0.6000.20659_none_369222eb2b849729.manifestNot Applicable84,47313-Aug-200716:08Not ApplicableNot Applicable
Ehui.dll6.0.6000.20659655,87211-Aug-200704:59x64Not Applicable
Package_1_for_kb938929~31bf3856ad364e35~amd64~~ Applicable2,04013-Aug-200716:03Not ApplicableNot Applicable
Package_2_for_kb938929~31bf3856ad364e35~amd64~~ Applicable3,36513-Aug-200716:03Not ApplicableNot Applicable
Update.mumNot Applicable1,88013-Aug-200716:03Not ApplicableNot Applicable
Wow64_microsoft-windows-ehome-ehui_31bf3856ad364e35_6.0.6000.20659_none_33adb15ed23d76dd.manifestNot Applicable2,72613-Aug-200716:08Not ApplicableNot Applicable
Msdri.dll6.0.6000.20659556,54411-Aug-200705:01x64Not Applicable
Ehrecvr.exe6.0.6000.20659347,64811-Aug-200703:49x64Not Applicable
Ehrecvr.exe.configNot Applicable12011-Aug-200700:35Not ApplicableNot Applicable
Mpeg2data.ax6.6.6000.2065999,32811-Aug-200705:00Not ApplicableNot Applicable
Msdvbnp.ax6.6.6000.2065973,21611-Aug-200705:01Not ApplicableNot Applicable
Msnp.ax6.6.6000.20659100,86411-Aug-200705:01Not ApplicableNot Applicable
Psisdecd.dll6.6.6000.20659374,78411-Aug-200705:02x64Not Applicable
Psisrndr.ax6.6.6000.20659288,25611-Aug-200705:02Not ApplicableNot Applicable


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.


The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates


Article ID: 938929 - Last Review: October 9, 2011 - Revision: 4.0
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium
  • Windows Vista Ultimate
atdownload kbvistasp1fix kbbug kbfix kbexpertisebeginner kbwinvistapostrtmfix kbqfe KB938929

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