Neither the PreSetState callout nor the PostSetState callout works for business units in Microsoft CRM 3.0

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Article ID: 939027 - View products that this article applies to.
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SYMPTOMS

When you trigger either the PreSetState callout or the PostSetState callout for a business unit entity in Microsoft Dynamics CRM 3.0, neither the PreSetState callout nor the PostSetState callout works.

This problem occurs even though the Microsoft Dynamics CRM Software Development Kit (SDK) states that the PreSetState callout and the PostSetState callout are valid for business units.

RESOLUTION

This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935364Update Rollup 3 is available for Microsoft Dynamics CRM 3.0
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 server

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File nameFile versionFile sizeDateTimePlatform
Setup.exe3.0.5300.1630474,98430-Jun-200701:52x86
Crmbulkmailservice.exe3.0.5300.16392,862,95221-Jul-200702:31x86
Crmmsg.dll1.2.3297.12316,08829-Mar-200720:18x86
Crmobjectmodel.dll3.0.5300.16396,771,04821-Jul-200702:33x86
Crmworkflowservice.exe3.0.5300.16393,911,52821-Jul-200702:31x86
Microsoft.crm.application.pages.dll3.0.5300.1639968,04021-Jul-200702:22x86
Microsoft.crm.metadatahelper.dll3.0.5300.163983,30421-Jul-200702:22x86
Microsoft.crm.objectmodel.dll3.0.5300.1639324,96821-Jul-200702:22x86
Mscrmcustom.dll3.0.5300.1605179,56029-Mar-200720:18x86
Msvcr71.dll7.10.3052.4355,03229-Mar-200705:18x86
Pkgutil.cmdNot Applicable11329-Mar-200705:18Not Applicable
Pkgutil.exe1.2.3297.10188,79229-Mar-200720:18x86
Print_dlg.aspxNot Applicable8,82220-Jul-200723:06Not Applicable
Microsoft.crm.metadatahelper.dll3.0.5300.180,64817-Nov-200504:38x86
Microsoft.crm.objectmodel.dll3.0.5300.1318,21617-Nov-200504:39x86
Crmdbhotfix.dll3.0.5300.1605105,83229-Mar-200720:18x86
Crmhotfix.cdfNot Applicable7,63821-Jul-200703:10Not Applicable
Kb927207_client.dll3.0.5300.163961,80021-Jul-200702:27x86
Kb930604_client.dll3.0.5300.163965,38420-Jul-200711:27x86
Kb930610_client.dll3.0.5300.1639117,09621-Jul-200702:27x86
Kb931627_client.dll3.0.5300.1639160,10421-Jul-200702:27x86
Kb932205_client.dll3.0.5300.163963,84821-Jul-200702:27x86
Kb933214_client.dll3.0.5300.163971,01621-Jul-200702:27x86
Kb933423_client.dll3.0.5300.163991,49621-Jul-200702:27x86
Kb933658_client.dll3.0.5300.163967,43221-Jul-200702:27x86
Kb935529_client.dll3.0.5300.163971,52820-Jul-200711:27x86
Kb935844_client.dll3.0.5300.1639116,07221-Jul-200702:29x86
Kb936019_client.dll3.0.5300.163962,31221-Jul-200702:29x86
Kb936204_client.dll3.0.5300.163992,52021-Jul-200702:29x86
Kb938238_client.dll3.0.5300.163970,50421-Jul-200702:29x86
Mscrmcustom.dll3.0.5300.1605179,56029-Mar-200720:18x86
Updspapi.dll6.1.22.0371,93629-Mar-200720:18x86

Microsoft Dynamics CRM 3.0 laptop client for Microsoft Office Outlook Compatibility Update

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File nameFile versionFile sizeDateTimePlatform
Setup.xmlNot Applicable1,65821-Jul-200703:22Not Applicable
V3cclientpatch30.mspNot Applicable1,393,66421-Jul-200703:43Not Applicable
Crmobjectmodel.dll3.0.5300.16396,771,04821-Jul-200702:33x86
Microsoft.crm.application.pages.dll3.0.5300.1639738,66421-Jul-200702:22x86
Microsoft.crm.metadatahelper.dll3.0.5300.163983,30421-Jul-200702:22x86
Microsoft.crm.objectmodel.dll3.0.5300.1639324,96821-Jul-200702:22x86
Print_dlg.aspxNot Applicable8,82220-Jul-200723:06Not Applicable

Microsoft Dynamics CRM 3.0 laptop client for Microsoft Office Outlook

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Crmmsg.dll1.2.3297.12316,08829-Mar-200720:18x86
Crmobjectmodel.dll3.0.5300.16396,771,04821-Jul-200702:33x86
Microsoft.crm.application.pages.dll3.0.5300.1639738,66421-Jul-200702:22x86
Microsoft.crm.metadatahelper.dll3.0.5300.163983,30421-Jul-200702:23x86
Microsoft.crm.objectmodel.dll3.0.5300.1639324,96821-Jul-200702:23x86
Mscrmcustom.dll3.0.5300.1605179,56029-Mar-200720:18x86
Msvcr71.dll7.10.3052.4355,03229-Mar-200720:18x86
Pkgutil.cmdNot Applicable11329-Mar-200705:18Not Applicable
Pkgutil.exe1.2.3297.10188,79229-Mar-200720:18x86
Print_dlg.aspxNot Applicable8,82220-Jul-200723:06Not Applicable
Microsoft.crm.metadatahelper.dll3.0.5300.180,66417-Nov-200504:42x86
Microsoft.crm.objectmodel.dll3.0.5300.1318,23217-Nov-200504:42x86
Crmhotfix.cdfNot Applicable3,29421-Jul-200703:09Not Applicable
Mscrmcustom.dll3.0.5300.1605179,56029-Mar-200720:18x86
Updspapi.dll6.1.22.0371,93629-Mar-200705:18x86

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server and the Microsoft Dynamics CRM 3.0 laptop client for Microsoft Office Outlook.

Prerequisites

You must have the following update rollup installed to install this hotfix.
927751 Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB939027$\Spuninst folder.

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 939027 - Last Review: April 3, 2008 - Revision: 2.3
APPLIES TO
  • Microsoft CRM 3.0
  • Microsoft CRM client for Microsoft Office Outlook, when used with:
    • Microsoft CRM 3.0
Keywords: 
kbautohotfix kbmbscustomization kbhotfixserver kbqfe kbmbsmigrate KB939027

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