Article ID: 939084 - View products that this article applies to.
When you try to start a sequenced application in the Microsoft App-V (SoftGrid) client, the application does not start. Additionally, you may receive an error message that resembles the following error message:
You may also see the following events logged in the Event Viewer System log:
The SoftGrid Client could not launch application_name. This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem.
Error code: xxxxxx-xxxxxx2C-800736B1
This problem occurs if the following packages are not installed locally on the App-V (SoftGrid) client:
Install the redistributable package locally on the App-V (SoftGrid) clientIf the sequenced application requires the .NET Framework 2.0 Redistributable Package, install the .NET Framework 2.0 Redistributable Package locally on the App-V (SoftGrid) client. Additionally, if the sequenced application requires the Visual C++ Redistributable Package, install the Visual C++ Redistributable Package locally on the App-V (SoftGrid) client.
Note Before installing these packages, ensure that they are the correct version for the application being virtualized. The links above are for the most common versions of the packages.
Article ID: 939084 - Last Review: August 31, 2012 - Revision: 5.0
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