The "Track in CRM" toolbar button and the Regarding toolbar button do not have a graphic when you open an e-mail message in the Microsoft Dynamics CRM 3.0 client for Outlook

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Article ID: 939175 - View products that this article applies to.
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SYMPTOMS

When you open an e-mail message in the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook, the Track in CRM toolbar button and the Regarding toolbar button on the CommandBar toolbar do not have a graphic. However, the Track in CRM toolbar button and the Regarding toolbar button should each have a graphic.

This problem occurs if the following conditions are true:
  • You have Microsoft Office Outlook 2003 installed, and the Microsoft Office Multilingual User Interface is installed.
  • The Outlook 2003 language setting is not English.
  • In the Options dialog box in Outlook 2003, you selected the Use Microsoft Office Word 2003 to edit e-mail messages check box on the Mail Format tab.

RESOLUTION

This problem is fixed in the Chinese Simplified version of Microsoft Dynamics CRM 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
944372 Update Rollup 2 for the Chinese Simplified version of Microsoft Dynamics CRM 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0 is available
This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935364Update Rollup 3 is available for Microsoft Dynamics CRM 3.0

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Note This hotfix adds a graphic only to the Regarding toolbar button because the Regarding toolbar button has neither a label nor a tooltip.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 laptop client for Microsoft Office Outlook Compatibility Update
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Setup.xmlNot Applicable1,28324-Aug-200709:47Not Applicable
V3cclientpatch30.mspNot Applicable566,78424-Aug-200710:16Not Applicable
Crmaddin.dll3.0.5300.16591,214,82423-Aug-200713:51x86
Syncqueue.dll3.0.5300.1659396,13624-Aug-200704:51x86
Setup.xmlNot Applicable1,19224-Aug-200709:47Not Applicable
V3clightclientpatch30.mspNot Applicable403,96824-Aug-200710:16Not Applicable
Crmaddin.dll3.0.5300.16591,214,82423-Aug-200713:51x86
Microsoft Dynamics CRM 3.0 laptop client for Microsoft Office Outlook
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Crmaddin.dll3.0.5300.16591,185,64024-Aug-200704:51x86
Crmmsg.dll1.2.3297.12316,08829-Mar-200720:18x86
Mscrmcustom.dll3.0.5300.1656181,09622-Aug-200703:47x86
Crmhotfix.cdfNot Applicable98824-Aug-200709:32Not Applicable
Mscrmcustom.dll3.0.5300.1656181,09622-Aug-200703:47x86
Updspapi.dll6.1.22.0371,93629-Mar-200720:18x86

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 client for Outlook.

Prerequisites

You must have Update Rollup 2 for Microsoft Dynamics CRM 3.0 installed to apply this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
927751 Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available

Restart requirement

If you are prompted, restart the computer after you install this hotfix.

Removal information

To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB939175$\Spuninst folder.

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 939175 - Last Review: May 21, 2008 - Revision: 3.2
APPLIES TO
  • Microsoft CRM 3.0
Keywords: 
kbautohotfix kbmbsemail kbhotfixserver kbqfe kbmbsmigrate KB939175

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