FIX: On a computer that is running Windows Vista, an application that uses Video Mixing Renderer 9 does not play a video that requires Certified Output Protection Protocol (COPP)

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Article ID: 939207 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • On a computer that is running Windows Vista, you play a video that requires that Certified Output Protection Protocol (COPP) is used for playback. For example, you play a video from a Blu-ray Disk.
  • The application that you use to play the video uses Video Mixing Renderer 9 (VMR-9) to display the video.
  • You use two or more monitors, and you extend the desktop.
  • The application is running on the primary monitor or on the secondary monitor.
In this scenario, the application does not play the video. Or, an error occurs in the application.

CAUSE

When an application uses VMR-9 to create a COPP session with a video driver, an error always occurs in the COPP session. The error occurs even if the video driver fully supports COPP.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, obtain the hotfix from the Microsoft Download Center.

Download information

The following files are available for download from the Microsoft Download Center:
Windows Vista, 32-bit versions (all languages)
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Download
Download the Windows6.0-KB939207-x86.msu package now.
Windows Vista, 64-bit versions (all languages)
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Download
Download the Windows6.0-KB939207-x64.msu package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTimePlatform
Quartz.dll6.6.6000.206241,586,68821-Jun-200703:19x64
Evr.dll6.0.6000.20624649,72821-Jun-200703:17x64
Quartz.dll6.6.6000.206241,327,10421-Jun-200702:07x86
Evr.dll6.0.6000.20624475,13621-Jun-200702:06x86

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

MORE INFORMATION

This problem does not occur when the application that you use to play the video uses the enhanced video renderer (EVR). For more information about how to use the EVR, visit the following Microsoft Developer Network (MSDN) Web site:
http://msdn2.microsoft.com/en-us/library/ms694916.aspx
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Properties

Article ID: 939207 - Last Review: September 27, 2011 - Revision: 3.0
APPLIES TO
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Ultimate
Keywords: 
kbvistasp1fix kbtshoot kbfix KB939207

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