Error message when you try to install Benefits Self Service in Business Portal in Microsoft Dynamics GP: "An exception occurred during the Commit phase of the installation"

Article ID: 939304 - View products that this article applies to.
Expand all | Collapse all

On This Page

Symptoms

When you try to install Benefits Self Service in Business Portal in Microsoft Dynamics GP, you receive the following error message:
An exception occurred during the Commit phase of the installation. This exception will be ignored and installation will continue. However, the application might not function correctly after installation is complete.
This problem occurs if the Microsoft SQL Server sort order is "Binary Case-Sensitive" in Business Portal. This problem occurs in Business Portal in Microsoft Dynamics GP 10.0. This problem also occurs in Business Portal 3.0.

Status

Microsoft Dynamics GP 10.0

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Microsoft Dynamics GP 9.0

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

To install Benefits Self Service in Business Portal in Microsoft Dynamics GP 10.0, you must use a SQL Server sort order other than "Binary Case-Sensitive."

Properties

Article ID: 939304 - Last Review: July 14, 2012 - Revision: 4.0
Applies to
  • Microsoft Dynamics GP 9.0
  • Business Portal 3.0
Keywords: 
kbbug kbexpertiseadvanced kbmbsinstallation kbgreatplainsbp kberrmsg kbtshoot kbmbsmigrate kbprb kbexpertiseinter KB939304

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com