Error message when you try to perform a backup on a Windows Vista-based computer: "0x80071A91"

Article translations Article translations
Article ID: 939399 - View products that this article applies to.

Support for Windows Vista without any service packs installed ended on April 13, 2010. To continue receiving security updates for Windows, make sure you're running Windows Vista with Service Pack 2 (SP2). For more information, refer to this Microsoft web page: Support is ending for some versions of Windows

Expand all | Collapse all

Error description

When you try to perform a backup on a Windows Vista-based computer by using the Automatic File Backup feature, you receive the following error message:
File backup could not save your automatic backup settings for the following reason:
Transaction support within the specified file system resource manager is not started or was shutdown due to an error. (0x80071A91)
Note The Automatic File Backup feature is located in the Windows Backup and Restore Center under System Tools in Windows Vista.

This issue occurs if the Windows file system transaction log is corrupted. The Windows file system uses the transaction log to recover system transactions when a file error occurs.

This article helps you fix the problem. To have us fix this problem for you, go to the “Fix it for me” section. If you would rather fix this problem yourself, go to the “Let me fix it myself” section.
Note

Fix it for me

To fix this problem automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard.

Fix this problem
Microsoft Fix it 50140


Notes
  • This wizard is temporarily in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.
Now go to the "Did this fix the problem?" section.

Let me fix it myself

To fix this problem, follow these steps:
  1. Click Start
    Collapse this imageExpand this image
    Start button
    , type cmd in the Start Search box, and then right-click cmd in the Programs list.
  2. Click Run as administrator, and then click Continue.
    Collapse this imageExpand this image
    User Access Control
				permission
    If you are prompted for an administrator password or for confirmation, type the password, or click Allow.
  3. At a command prompt, type the following command, and then press ENTER:
    fsutil resource setautoreset true c:\
    Note These steps assume that Windows is installed in the default location, on drive C. If this is not the case, adjust the drive letter of the folder path to match your configuration.
  4. Restart the computer.
Now go to the "Did this fix the problem?" section.

Did this fix the problem?

Check whether the problem is fixed. If the problem is fixed, you are finished with this article. If the problem is not fixed, you can contact support.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 939399 - Last Review: September 27, 2011 - Revision: 8.0
APPLIES TO
  • Microsoft Windows Update
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Starter
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Microsoft Update
Keywords: 
kbmsifixme kbfixme kbexpertisebeginner kbtshoot kbprb KB939399

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com