Article ID: 939425 - View products that this article applies to.
This article describes how to troubleshoot a problem that occurs when a digital media receiver cannot locate the Windows Home Server-based computer on a network.
To enable the digital media receiver to locate the Windows Home Server-based computer, first verify that the Windows Media Connect service is running. If the problem persists even after you have started the Windows Media Connect service, use the methods in the "Additional troubleshooting steps" section to correct the problem.
Verify that the Windows Media Connect service is started
Additional troubleshooting stepsIf the digital media receiver still cannot locate the Windows Home Server-based computer, use the following methods to troubleshoot the problem.
Verify that the digital media receiver is connected to the networkYou must verify that the digital media receiver is connected to the network. For example, if the device uses an Ethernet cable to connect to the network, verify that the cable is securely plugged in to the digital media receiver and to the router. The router may also be known as the gateway or the base station.
If the digital media receiver uses a wireless connection, verify that you have attached any required hardware. For example, you may have to attach a Wi-Fi CompactFlash card to the device.
Restart the computerRestart the Windows Home Server-based computer, and then start the Windows Media Connect service.
Verify that the digital media receiver is using the latest firmwareVerify that the digital media receiver has the latest firmware. For example, the Roku SoundBridge digital media receiver requires SoundBridge software version 2.1 or later versions to perform optimally with the Windows Media Connect service. For more information, check the Web site of the manufacturer of the digital media receiver.
Verify wireless security settingsIf the digital media receiver uses a wireless network connection, verify that you have configured the device to use the appropriate wireless security settings. For example, verify that the following settings are configured identically on the digital media receiver and on the router:
Verify the router configuration
http://social.microsoft.com/Forums/en-US/category/WindowsHomeServer/The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
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