Error message when you try to configure backup for a client computer in Windows Home Server: "The backup service is not running, please restart the console"

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Article ID: 939427 - View products that this article applies to.
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SYMPTOMS

When you try to configure backup options for a client computer in Windows Home Server, you may receive the following error message:
The backup service is not running, please restart the console.

CAUSE

This problem occurs if the backup service has stopped responding.

RESOLUTION

To resolve this problem, reset the Windows Home Server console before you connect to the server. To do this, follow these steps:
  1. Log off from the Windows Home Server console.
  2. In the notification area, right-click the Windows Home Server icon, and then click Windows Home Server Console.
  3. On the console password page, click Options.
  4. Click Reset the Windows Home Server Console, and then click OK.
  5. Connect to Windows Home Server by using the icon in the notification area.

MORE INFORMATION

For more information about Windows Home Server, visit the following Microsoft Web sites:
Introducing Windows Home Server
http://www.microsoft.com/WindowsHomeServer

Windows Home Server Forums
http://social.microsoft.com/Forums/en-US/category/WindowsHomeServer/

Properties

Article ID: 939427 - Last Review: July 18, 2007 - Revision: 1.3
APPLIES TO
  • Windows Home Server
Keywords: 
kbconsole kbbackup kbexpertisebeginner kbtshoot kbprb KB939427

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