Error message when you try to configure backup options for a computer in Windows Home Server: "The computer cannot be contacted"

Article ID: 939429 - View products that this article applies to.
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SYMPTOMS

When you try to configure backup options for a computer in Windows Home Server, you may receive the following error message:
The computer cannot be contacted. Make sure the computer is on and connected to the network and try again.
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CAUSE

This problem occurs when the computer that is running Windows Home Server cannot communicate with the client computer.
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RESOLUTION

To resolve this problem, make sure that the following conditions are true:
  • The client computer is turned on, and Windows has started.
  • The client computer is connected to the network. For example, the client computer has a network adapter, and a network cable connects the computer to the network switch or to the hub.
  • The network switch or the hub is turned on and connected to the network. For example, network cables from the switch connect to the Windows Home Server-based computer and to the client computer.
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MORE INFORMATION

For more information about Windows Home Server, visit the following Microsoft Web sites:
Introducing Windows Home Server
http://www.microsoft.com/WindowsHomeServer
(http://www.microsoft.com/WindowsHomeServer)


Windows Home Server Forums
http://social.microsoft.com/Forums/en-US/category/WindowsHomeServer/
(http://social.microsoft.com/Forums/en-US/category/WindowsHomeServer/)
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Properties

Article ID: 939429 - Last Review: July 18, 2007 - Revision: 1.3
APPLIES TO
  • Windows Home Server
Keywords: 
kbnetworkconnectivity kbnetwork_checkcables kberrmsg kbexpertisebeginner kbtshoot kbprb KB939429
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