Article ID: 939529 - Last Review: August 17, 2007 - Revision: 1.3

Error message when you try to log on to Web Scheduler on an Office Communications Server 2007 front-end server: "A server error has occurred"

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SYMPTOMS

You install Web Scheduler on a Microsoft Office Communications Server 2007 front-end server computer. When you try to log on to Web Scheduler, you receive the following error message: 
Server Error
A server error has occurred. Please contact the administrator.
Error Source: System.DirectoryServices 
Error Type: System.Runtime.InteropServices.COMException 
Error Message: An operations error occurred. 
Error Code: -2147016672
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CAUSE

This issue occurs because you did not activate Web Scheduler after you installed Web Scheduler.
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RESOLUTION

To resolve this issue, activate Web Scheduler after you install Web Scheduler. To activate Web Scheduler, use the same user name and password that you used to activate Web Components on the computer.

If you do not remember the user name that you used to activate Web Components, follow these steps:
  1. Click Start, click Run, type inetmgr, and then click OK.
  2. Expand local computer, expand Application Pools, and then expand LSGroupExpAppPool.
  3. Right-click LSGroupExpAppPool, and then click Properties.
  4. Click the Identity tab. Notice that the user name is under Configurable.

    Note The user name is only a part of the string. For example, assume that the following string is a user name string:
    Domain\RTCComponentService
    In this example, the user name is RTCComponentService.
Note In the following commands, the LcsCmd.exe tool is in the %CommonProgramFiles%\Office Communications Server 2007 folder.

To activate Web Scheduler on a computer on which Microsoft Office Communications Server 2007 Standard Edition is installed, type the following command at a command prompt:
LcsCmd.exe /web /action:Activate /role:Meeting /poolname:pool_name /user:user_name /Password:password
Note In this command, pool_name is a placeholder for the name of the computer on which Office Communications Server 2007 Standard Edition is installed.

To activate Web Scheduler on a computer on which Microsoft Office Communications Server 2007 Enterprise Edition is installed, type the following command at a command prompt:
LcsCmd.exe /web /action:Activate /role:Meeting /poolname:pool_name /User:user_name /Password:password /guest:guestuser /guestpassword:guestpassword
Note In this command, pool_name is a placeholder for the pool name of Office Communications Server 2007 Enterprise Edition. guestuser is a placeholder for the guest user account name that you used to activate Web Components on the computer.
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MORE INFORMATION

After you install Web Scheduler, the readme document will be located the installation folder of Web Scheduler.
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APPLIES TO
  • Microsoft Office Communications Server 2007 Enterprise Edition
  • Microsoft Office Communications Server 2007 Standard Edition
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Keywords: 
kbexpertiseinter kbtshoot kberrmsg kbprb KB939529
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