You can merge a contact, an account, or a lead by using a custom SDK application even though you do not have the Merge privilege in the security role in Microsoft Dynamics CRM 3.0
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
Even though you do not have the Merge privilege in the security role in Microsoft Dynamics CRM 3.0, you can merge a contact, an account, or a lead in Microsoft Dynamics CRM 3.0 by using a custom Software Development Kit (SDK) application.
Note You cannot complete the merge if you log on to Microsoft Dynamics CRM 3.0. You can merge these entities only if you use a custom SDK application.
For example, you can merge these entities even though you have only the Delete user-level privilege for contacts, for accounts, or for leads. You should be able to merge these entities only if you are the owner of the two records that you want to merge.
This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
Update Rollup 3 is available for Microsoft Dynamics CRM 3.0
Hotfix information for Microsoft Dynamics CRM 3.0
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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