Error message when you start a Windows Vista-based computer: "STOP: 0x00000050 PAGE_FAULT_IN_NONPAGED_AREA"

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Article ID: 939720 - View products that this article applies to.

Support for Windows Vista without any service packs installed ended on April 13, 2010. To continue receiving security updates for Windows, make sure you're running Windows Vista with Service Pack 2 (SP2). For more information, refer to this Microsoft web page: Support is ending for some versions of Windows

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SYMPTOMS

When you start a Windows Vista-based computer, you may receive a "Stop 0x50" error message that resembles the following:
*** STOP: 0x00000050 (parameter1, parameter2, parameter3, parameter4)
PAGE_FAULT_IN_NONPAGED_AREA
This problem typically occurs very early in the startup process. For example, the problem may occur shortly after the splash screen appears, and you see a black screen with a moving progress bar. Specifically, this problem typically occurs when the system tries to load the i8042prt.sys driver. The problem only occurs in certain hardware configurations.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Ntkrnlpa.exe6.0.6000.165143,504,82428-Jun-200702:30Not applicable
Ntoskrnl.exe6.0.6000.165143,470,00828-Jun-200702:30Not applicable
Update-bf.mumNot applicable1,95528-Jun-200714:20Not applicable
Update.mumNot applicable2,66928-Jun-200714:16Not applicable
X86_b50c5078affe50966d4981c1c682bbfa_31bf3856ad364e35_6.0.6000.16514_none_4e65de02ad0fd904.manifestNot applicable69728-Jun-200714:16Not applicable
X86_cdd55a70af2e5c6188a8d6bc131b13de_31bf3856ad364e35_6.0.6000.20629_none_18c931a33e1e8c66.manifestNot applicable69728-Jun-200714:16Not applicable
X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6000.16514_none_6a435250b701059d.manifestNot applicable18,77828-Jun-200714:20Not applicable
X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6000.20629_none_6ac720a1d022400b.manifestNot applicable18,77828-Jun-200714:20Not applicable
Ntkrnlpa.exe6.0.6000.206293,504,82428-Jun-200702:29Not applicable
Ntoskrnl.exe6.0.6000.206293,470,52028-Jun-200702:29Not applicable
Windows Vista, 64-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_0d92ac3011d1888ec4bc56a90c58a339_31bf3856ad364e35_6.0.6000.20629_none_07e3372044c7a02f.manifestNot applicable70128-Jun-200714:16Not applicable
Amd64_f290731b74e984b19bee0314aaf93bb7_31bf3856ad364e35_6.0.6000.16514_none_8a7cd3df0528f018.manifestNot applicable70128-Jun-200714:16Not applicable
Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6000.16514_none_c661edd46f5e76d3.manifestNot applicable17,33028-Jun-200714:24Not applicable
Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6000.20629_none_c6e5bc25887fb141.manifestNot applicable17,33028-Jun-200714:24Not applicable
Ntoskrnl.exe6.0.6000.206294,431,54428-Jun-200703:34x64
Update-bf.mumNot applicable1,95528-Jun-200714:20Not applicable
Update.mumNot applicable2,66928-Jun-200714:16Not applicable
Ntoskrnl.exe6.0.6000.165144,430,00828-Jun-200703:36x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 939720 - Last Review: May 20, 2008 - Revision: 2.3
APPLIES TO
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Starter
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Ultimate
Keywords: 
kbautohotfix kbvistasp1fix kbbug kbfix kberrmsg kbprb kbexpertisebeginner kbwinvistapostrtmfix kbqfe kbhotfixserver KB939720

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