The note of the first sales order line does not appear as expected when you post and print an invoice in Microsoft Dynamics AX 3.0 Service Pack 5 with Kernel Rollup 3 installed

Article ID: 939782 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION THAT IS CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED TO SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.

Microsoft Business Solutions-Axapta 3.0 is now part of Microsoft Dynamics AX 3.0. All references to Microsoft Business Solutions-Axapta and Microsoft Axapta relate to Microsoft Dynamics AX.
This article applies to Microsoft Dynamics AX in all language locales.
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Symptoms

Consider the following scenario in Microsoft Dynamics AX 3.0 Service Pack 5 with Kernel Rollup 3 installed. You create a sales order. Then, you create some sales order lines in the sale order. In each sales order line, you add a note. Next, you post and pint an invoice for the sales order. In this scenario, the note of the first sales order line does not appear in the invoice as expected.

Cause

This problem occurs because Microsoft Dynamics AX 3.0 unexpectedly takes the RecID of the note out of stack. Therefore, the note cannot be fetched.

Resolution

Hotfix information

A supported hotfix is now available from Microsoft. However, it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics AX 3.0 service pack or the next version that contains this hotfix.

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

This hotfix is scheduled to be included with Microsoft Dynamics AX 3.0 with Kernel Rollup 4 installed.
If you are a customer and if you do not have a Premier Support Agreement with Microsoft, you must contact your partner to obtain this hotfix.

Installation information

For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

No prerequisites are required to apply this hotfix.

Restart requirement

If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Server
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File nameFile versionFile sizeDateTimePlatform
Eula.rtfNot applicable36,35209-Jan-200610:37Not applicable
Kr3_serverpatch30.mspNot applicable1,505,79202-Aug-200703:45Not applicable
Setup.exe1.0.15.0531,24021-Jun-200616:47x86
Setup.xmlNot applicable1,28002-Aug-200703:35Not applicable
Client
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File nameFile versionFile sizeDateTimePlatform
Eula.rtfNot applicable36,35209-Jan-200610:37Not applicable
Kr3_clientpatch30.mspNot applicable4,594,17602-Aug-200703:29Not applicable
Setup.exe1.0.15.0531,24021-Jun-200616:47x86
Setup.xmlNot applicable1,48802-Aug-200703:18Not applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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THE MATERIALS MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS AND MAY BE REVISED AT ANY TIME WITHOUT NOTICE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT AND/OR ITS SUPPLIERS DISCLAIM AND EXCLUDE ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF TITLE, NON-INFRINGEMENT, SATISFACTORY CONDITION OR QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE MATERIALS.

Properties

Article ID: 939782 - Last Review: November 2, 2013 - Revision: 3.0
Applies to
  • Microsoft Dynamics AX 3.0
Keywords: 
kbnosurvey kbarchive kbmbskernel kbqfe kbmbsmigrate kbhotfixserver KB939782

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