The System Center Operations Manager 2007 agent is unable to restart the health service after its monitored thresholds are exceeded

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Article ID: 939799 - View products that this article applies to.
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SYMPTOMS

The Microsoft System Center Operations Manager 2007 agent monitors its processes to make sure that they do not consume too many system resources. When one of its processes does consume too many system resources, the agent tries to restart itself.

You may encounter one of the four symptoms that are mentioned in this section. These symptoms occur on the agent side if the following conditions are true:
  • The following processes are being monitored on the agent side:
    • HealthService.exe
    • MonitoringHost.exe
  • The following performance counters are being monitored for the processes that are mentioned in bullet point 1:
    • Process\Private Bytes
    • Process\Handle Count

Symptom 1

The health service shuts down successfully. However, the health service does not start successfully after its monitored thresholds are exceeded. When this occurs, one of the following events may be logged in the Application event log:

Event Type: Warning
Event Source: Health Service Script
Event Category: None
Event ID: 6026
Date: <date>
Time: <time>
User: N/A
Computer: <computer name>
Description: RestartHealthService.js : Restarting Health Service. Monitoring Host exceeded Process\Private Bytes threshhold.

Event Type: Warning
Event Source: Health Service Script
Event Category: None
Event ID: 6024
Date: <date>
Time: <time>
User: N/A
Computer: <computer name>
Description: RestartHealthService.js : Restarting Health Service. HealthService.exe exceeded Process\Handle Count or Process\Private Bytes exceeded threshold.

Event Type: Warning
Event Source: Health Service Script
Event Category: None
Event ID: 6025
Date: <date>
Time: <time>
User: N/A
Computer: <computer name>
Description: RestartHealthService.js : Restarting Health Service. MonitoringHost.exe exceeded Process\Handle Count threshold.

Symptom 2

The health service only restarts one time on Microsoft Windows 2000 agents if the thresholds of both monitors are configured to use a very low value. The expected behavior is that the health service repeatedly restarts.

Symptom 3

The health service on the agent restarts repeatedly if the following conditions are true:
  • Multiple management groups monitor this agent.
  • The monitored thresholds are exceeded.

Symptom 4

The overridden values for certain rules are not displayed in the Override properties dialog box. These rules are used to monitor the processes that are mentioned in this section.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

Hotfix installation instructions

This hotfix must be applied to each Systems Center Operations Manager 2007 Management Server-based computer.

To apply this hotfix, follow these steps:
  1. Copy the following file to a local folder or to a network shared folder:
    SYSTEMCENTEROPERATIONS2007-RTM-KB939799-X86-X64-ENU.MSI
  2. Run the file that is mentioned in step 1 on each applicable computer.

    Note You can run the file that is mentioned in step 1 from Windows Explorer, or you can run the file at a command prompt.
  3. Import the following management packs. If you use the Operations Console to import the management packs, they are imported in the correct order. If you import the management packs by using the command line or if you have problems when you use the Operations Console to import the management packs, import them in the following order:
    1. Microsoft.SystemCenter.Library.mp
    2. Microsoft.SystemCenter.2007.mp
    Note The management packs will be extracted to the following folder:
    %systemdrive%\ProgramFiles\System Center Management Packs\Microsoft System Center 2007 MP\

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
System Center Operations Manager 2007, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Microsoft.systemcenter.2007.mp6.0.5000.20122,88029-Jun-200707:48Not Applicable
Microsoft.systemcenter.library.mp6.0.5000.20241,66429-Jun-200707:48Not Applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 939799 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft System Center Operations Manager 2007
Keywords: 
kbautohotfix kbexpertiseinter kbbug kbfix kbHotfixServer kbqfe KB939799

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