Error message when you click the "Join the Meeting" link in the e-mail message that you receive from the Web Conference session presenter in Communications Server: "An error occurred verifying the server's certificate"

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Article ID: 939802 - View products that this article applies to.
Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows registry
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SYMPTOMS

You receive an e-mail message from a Web Conference session presenter in Microsoft Office Communications Server. When you click the Join the Meeting link, you receive the following error message:
An error occurred verifying the server's certificate. For more information, please contact the server administrator.
Additionally, you cannot join the session.

CAUSE

This issue occurs because the computer that is hosting the Microsoft Office Live Meeting 2007 attendee does not have the correct certificate in the Trusted Root Certification Authorities store. This certificate must be signed by the same certification authority that provides the Web server and the certificate to the server that is running Microsoft Office Communications Server Standard Edition or to the Microsoft Office Communications Server Enterprise Edition pool.

RESOLUTION

To resolve this issue, follow these steps:
  1. Obtain the correct certificate from the same certification authority that provides the Web server and the certificate to the Communications Server Standard Edition server or to the Communications Server Enterprise Edition pool.
  2. Open Microsoft Internet Explorer.
  3. On the Tools menu, click Internet Options.
  4. Click the Content tab, and then click Certificates.
  5. Click Import, and then complete the Certificate Import Wizard. Provide the location of the certificate file.

MORE INFORMATION

You can confirm this issue by enabling logging for the Live Meeting 2007 session presenter. To do this, follow these steps.

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate and then click the following registry subkey:
    HKEY_CURRENT_USER\Software\Microsoft\Tracing\uccp\LiveMeeting
  3. Double-click the EnableFileTracing registry entry, type 1 in the Value data box, and then click OK.
  4. Close Registry Editor.
  5. Click the Join the Meeting link to reproduce the error. In the \%USERPROFILE%\Tracing folder, locate the LiveMeeting-uccp-0.log file. The following error message is logged in the file:
    SECURE_SOCKET: negotiation failed: 80090325

Properties

Article ID: 939802 - Last Review: December 5, 2011 - Revision: 4.0
APPLIES TO
  • Microsoft Office Live Meeting 2007
  • Microsoft Office Communications Server 2007 Enterprise Edition
  • Microsoft Office Communications Server 2007 Standard Edition
  • Microsoft Office Communications Server 2007 R2 Enterprise Edition
  • Microsoft Office Communications Server 2007 R2 Standard Edition
Keywords: 
kbexpertiseinter kbtshoot kberrmsg kbprb vkbportal230 vkbportal107 vkbportal238 KB939802

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