You receive an error message two times when you save a follow-up appointment activity or a follow-up service activity in Microsoft Dynamics CRM 3.0

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Article ID: 940010 - View products that this article applies to.
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
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SYMPTOMS

Consider the following scenario. In Microsoft Dynamics CRM 3.0, you use the Form Assistant to create a follow-up appointment activity or a follow-up service activity. However, the end time that you specify for the activity is earlier than the start time that you specify for the activity. To save the activity, you click Save, or you click Save and Open. In this scenario, you receive the following error message two times:
You must specify an end time that happens after the start time.
However, you expect to receive this error message one time.

This problem occurs after you install Update Rollup 1 for Microsoft Dynamics CRM 3.0. For more information about Update Rollup 1 for Microsoft Dynamics CRM 3.0, click the following article number to view the article in the Microsoft Knowledge Base:
922815 Update Rollup 1 for Microsoft Dynamics CRM 3.0 is available

RESOLUTION

This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935364Update Rollup 3 is available for Microsoft Dynamics CRM 3.0

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0

Microsoft Dynamics CRM server software

Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Setup.exe3.0.5300.1630474,98430-Jun-200701:52
Category_followup.htcNot Applicable6,31528-Sep-200720:22
Crmmsg.dll1.2.3297.12316,08829-Mar-200720:18
Mscrmcustom.dll3.0.5300.1656181,09622-Aug-200703:47
Crmhotfix.cdfNot Applicable1,00629-Sep-200700:29
Mscrmcustom.dll3.0.5300.1656181,09622-Aug-200703:47

Microsoft Dynamics CRM client for Microsoft Office Outlook

Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Category_followup.htcNot Applicable6,31528-Sep-200720:22
Crmmsg.dll1.2.3297.12316,08829-Mar-200720:18
Mscrmcustom.dll3.0.5300.1656181,09622-Aug-200703:47
Crmhotfix.cdfNot Applicable1,00629-Sep-200700:29
Mscrmcustom.dll3.0.5300.1656181,09622-Aug-200703:47

Microsoft Dynamics CRM client for Microsoft Office Outlook Compatibility Update

Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Setup.xmlNot Applicable1,16729-Sep-200700:40
V3cclientpatch30.mspNot Applicable28,16029-Sep-200701:10
Category_followup.htcNot Applicable6,31528-Sep-200720:22

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server software or the Microsoft Dynamics CRM laptop client for Outlook.

After you install this hotfix, delete the temporary files in Windows Internet Explorer. To do this, follow these steps:
  1. Start Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. Follow the appropriate step:
    • In Windows Internet Explorer 7, click Delete in the Browsing history area, click Delete files in the Temporary Internet Files area, and then click Yes.
    • In Microsoft Internet Explorer 6, click Delete Files in the Temporary Internet files area, and then click OK.

Prerequisites

You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.

Restart requirement

If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

Removal information

To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB940010$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
832475 Description of the new features in the package installer for Windows software updates

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 940010 - Last Review: April 3, 2008 - Revision: 2.2
APPLIES TO
  • Microsoft CRM 3.0
Keywords: 
kbautohotfix kberrmsg kbhotfixserver kbqfe kbmbsmigrate KB940010

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