After a move mailbox operation is complete in Microsoft Exchange Server 2003 Service Pack 2 (SP2), a stub object is left behind in the source database for certain users. If you start Exchange System Manager (ESM) and then locate the <Mailbox Store> object, you find the mailbox in the destination mailbox store and in the source mailbox store. Additionally, the following events are logged in the application event log:

Event ID : 9533
Category : General
Source : MSExchangeIS Mailbox Store
Type : Information
Description: The user account for 'xxx' does not exist in the directory or is not enabled for Exchange mail. This mailbox will be removed from mailbox store 'xxxx' in 30 days.

MessageID=10001
Severity=Error
Facility=General
SymbolicName=msgidFailedDeleteFolder
Language=English
The folder with folder ID %1 could not be deleted. Additional information: %2.

MessageID=10002
Severity=Error
Facility=General
SymbolicName=msgidFailedDeleteUnknownNameMailbox
Language=English
The mailbox could not be deleted. Additional information: %1.

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Exchange 2003 SP2 installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix. However, the Microsoft Exchange Information Store service, the Microsoft Search service, the IIS Admin Service, and all dependent services are restarted when you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name	File version	File size	Date	Time
Davex.dll	6.5.7653.18	1,131,520	22-Oct-2007	09:02
Exoledb.dll	6.5.7653.18	2,621,440	23-Oct-2007	00:02
Exosal.dll	6.5.7653.18	70,144	22-Oct-2007	23:39
Mdbmsg.dll	6.5.7653.18	3,381,248	23-Oct-2007	00:43
Store.exe	6.5.7653.18	5,266,432	22-Oct-2007	23:40

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To work around this problem, use one of the following methods:

•	Move the mailbox back to original mailbox store. Note This operation will fail. However, the stub object will be deleted.
•	Wait for maintenance to clean the stub.

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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: For more information about the naming schema for Exchange Server software updates, click the following article number to view the article in the Microsoft Knowledge Base:

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