You receive an email message that contains incorrect time information from Exchange

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Article ID: 940259 - View products that this article applies to.
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Symptoms

Consider the following scenario. You send an email message to a Microsoft Exchange Server mailbox. The message requests a read receipt. After the recipient reads the message, you receive a read receipt that resembles the following: 

Your message was read on <DayOfTheWeek>,<Month,Year,Time> (<TimeZone>)

In this scenario, the read receipt displays the date and the time based on the time zone setting of the Exchange server. For example, the time zone setting of the client computers is (GMT-5:00) Eastern Time (US & Canada) and the time zone setting of the Exchange server is (GMT-8:00) Pacific Time (US & Canada). Client computer 1 sends a message to client computer 2. The message requests a read receipt. When the message is read, client computer 1 receives a read receipt that shows the date and time information of the (GMT-8:00) Pacific Time (US & Canada) time zone. 

Cause

This issue occurs when the time zone of the client computer differs from the time zone of the Exchange server.

The time zone that is used to create the read receipt is taken from the server instead of from the client computer. This causes an issue when the time zone of the Exchange server differs from the time zone of the client computer.

Resolution

In all versions of Exchange, there are system messages that the Exchange server generates for different notification purposes. Some examples of these messages are as follows:
  • Nondelivery report (NDR)
  • Delivery status notification (DSN)·
  • Read receipt notifications
  • Spam quarantine notifications
  • Any email message that is generated on the server for a server-side event
These messages are time stamped with the date and the time of the server instead of the date and the time of the recipient mailbox. This is by design in Exchange Server. There is currently no method to work around or to change this behavior in on-premises deployments of Exchange Server.

Properties

Article ID: 940259 - Last Review: January 9, 2013 - Revision: 11.0
Applies to
  • Microsoft Exchange Server 2007 Enterprise Edition
  • Microsoft Exchange Server 2007 Standard Edition
  • Microsoft Exchange Server 2010 Enterprise
  • Microsoft Exchange Server 2010 Standard
Keywords: 
kbexpertiseinter kbfix kbsurveynew KB940259

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