When Internet Explorer 6 is installed on a Windows XP-based computer, it takes longer than expected to browse the subfolders in the Favorites folder and to open a network share that is mapped to a toolbar

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Article ID: 940277 - View products that this article applies to.
Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
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SYMPTOMS

When Microsoft Internet Explorer 6 is installed on a Windows XP-based computer, you may experience the following issues:
  • It takes longer than expected to browse the subfolders in the Internet Explorer Favorites folder if the Favorites folder is located on a network share.
  • It takes longer than expected to open a network share that you map to a new toolbar.
This issue occurs if the network share is connected to the network through a high-latency/low-bandwidth WAN connection.

CAUSE

This issue may occur because of the time that is required to fetch the metadata for the Favorites folder and for the toolbar items. This metadata is used to display tooltips for the Favorites folder and the for the toolbar items.

RESOLUTION

Hotfix information

To resolve this problem, you must apply the following hotfixes:
  • Hotfix 940277
  • Hotfix 926023
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply these hotfixes, you must have Windows XP Service Pack 2 (SP2) installed.

Restart requirement

  • You must restart the computer after you apply hotfix 926023.
  • You do not have to restart the computer after you apply hotfix 940277.

Hotfix replacement information

These hotfixes do not replace any other previously released hotfixes.

Registry information

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk. To enable these hotfixes after installation, following these steps:
  1. Click Start, click Run, type regedit, and then press ENTER.
  2. Locate and then click the following registry subkey:
    HKEY_CURRENT_USER\Software\microsoft\Windows\CurrentVersion\Policies\Explorer
  3. On the Edit menu, point to New, and then click DWORD Value.
  4. Type NoNetFolderInfoTip, and then press ENTER.
  5. On the Edit menu, click Modify.
  6. Type 1 , and then click OK.
  7. Exit Registry Editor.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP with SP2, x86-based versions (940277 hotfix)
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Shell32.dll6.0.2900.31778,458,75213-Jul-200713:54x86SP2
Xpsp3res.dll5.1.2600.3158350,72019-Jun-200707:24x86SP2
Windows XP with SP2, x86-based versions (926023 hotfix)
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Shdocvw.dll6.0.2900.32291,498,11208-Oct-200717:33x86SP2
Shlwapi.dll6.0.2900.3229474,11208-Oct-200717:33x86SP2

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 940277 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Internet Explorer 6.0, when used with:
    • Microsoft Windows XP Home Edition
    • Microsoft Windows XP Professional
    • Microsoft Windows XP Media Center Edition 2005 Update Rollup 2
    • Microsoft Windows XP Tablet PC Edition
Keywords: 
kbautohotfix kbexpertisebeginner kbexpertiseadvanced kbfix kbqfe kbHotfixServer KB940277

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