In a Microsoft Exchange Server 2007 organization, a user sends a Rich Text Format (RTF) e-mail message to an external, non-Exchange Server recipient. The message contains an inline attachment. In this situation, when the recipient receives the message, it is converted to HTML format. Additionally, the inline attachment appears as an inline hyperlink that displays the file name. If the external recipient uses Microsoft Office Outlook 2003, the paper clip icon that indicates the attachment does not appear in the message.

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To resolve this problem, install Update Rollup 5 for Exchange Server 2007. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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For more information about rich text conversion, visit the following Microsoft TechNet Web sites:

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