Article ID: 940329 - Last Review: November 5, 2007 - Revision: 1.3

Inline attachments are converted to inline hyperlinks in an RTF e-mail message that is sent from an Exchange 2007 organization

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SYMPTOMS

In a Microsoft Exchange Server 2007 organization, a user sends a Rich Text Format (RTF) e-mail message to an external, non-Exchange Server recipient. The message contains an inline attachment. In this situation, when the recipient receives the message, it is converted to HTML format. Additionally, the inline attachment appears as an inline hyperlink that displays the file name. If the external recipient uses Microsoft Office Outlook 2003, the paper clip icon that indicates the attachment does not appear in the message.
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RESOLUTION

To resolve this problem, install Update Rollup 5 for Exchange Server 2007. For more information about Update Rollup 5 for Exchange Server 2007, see the following Exchange Help topic:
Description of Update Rollup 5 for Exchange Server 2007 (http://go.microsoft.com/fwlink/?LinkId=152564)
For more information about how to install the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007 (http://go.microsoft.com/fwlink/?LinkId=152570)
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about rich text conversion, visit the following Microsoft TechNet Web sites:
http://technet.microsoft.com/en-us/library/bb232174.aspx (http://technet.microsoft.com/en-us/library/bb232174.aspx)
http://technet.microsoft.com/en-us/library/bb310786.aspx (http://technet.microsoft.com/en-us/library/bb310786.aspx)
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APPLIES TO
  • Microsoft Exchange Server 2007 Enterprise Edition
  • Microsoft Exchange Server 2007 Standard Edition
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Keywords: 
kbexpertiseinter kbqfe KB940329
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