In Windows Vista, a USB device may lose data if you right-click the device in Windows Explorer and then click Eject

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Article ID: 940508 - View products that this article applies to.
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SYMPTOMS

In Windows Vista, a USB device may lose data if you right-click the device in Windows Explorer and then click Eject.

This problem occurs if the device uses the NTFS file system.

Note This problem does not occur if the USB device uses the FAT32 file system. This problem also does not occur in Windows XP.

CAUSE

This problem occurs because Windows Explorer does not unmount the USB device when you click Eject. Therefore, the NTFS file system cannot flush cached data to the device, and the data is lost.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

Registry information

You do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, 32-bit versions
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File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.0.6000.206421,061,04818-Jul-200703:03x86
Shell32.dll.mui6.0.6000.20642557,05618-Jul-200702:21Not applicable
Shell32.dll6.0.6000.2064211,315,20018-Jul-200702:57x86
Windows Vista, 64-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformService branch
Ntfs.sys6.0.6000.206421,487,03218-Jul-200703:49x64Not applicable
Shell32.dll.mui6.0.6000.20642549,37618-Jul-200703:23Not applicableNot applicable
Shell32.dll6.0.6000.2064212,783,61618-Jul-200703:24x64Not applicable
Shell32.dll6.0.6000.2064211,315,20018-Jul-200702:57x86WOW
Shell32.dll.mui6.0.6000.20642557,05618-Jul-200702:21Not applicableNot applicable

WORKAROUND

To work around this problem, use the Safely Remove Hardware item in the notification area to remove the device.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 940508 - Last Review: October 8, 2011 - Revision: 3.0
APPLIES TO
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
Keywords: 
kbautohotfix kbvistasp1fix kbexpertiseinter kbexpertiseadvanced kbfix kbqfe kbhotfixserver KB940508

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