After you install Systems Management Server 2003 Service Pack 3 or System Center Configuration Manager 2007, the Client Configuration Manager may return incorrect error codes when a remote client computer is unreachable

After you install Microsoft Systems Management Server (SMS) 2003 Service Pack 3 or System Center Configuration Manager 2007, the Client Configuration Manager may return incorrect error codes when a remote client computer is unreachable. The Client Configuration Manager returns error code 5 instead of error code 53.

Note Error code 5 indicates that access is denied. Error code 53 indicates that the network path is not found.

For example, when the remote client computer is shut down, the Ccm.log file may include information that resembles the following:

After you install this hotfix or the required service pack, the Client Configuration Manager returns the correct error code. The Client Configuration Manager returns error code 53 if a remote client computer is unreachable. It returns error code 5 if the remote client computer is reachable but the Client Configuration Manager does not have sufficient permission to access the shared folder.

System Center Configuration Manager 2007

Service pack information

To resolve this problem, install System Center Configuration Manager 2007 Service Pack 1. For more information, visit the following Microsoft Web site:

Systems Management Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Systems Management Server Service Pack 3 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Systems Management Server 2003 with Service Pack 3

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: