Article ID: 940656 - View products that this article applies to.
When you try to connect to Microsoft Office PerformancePoint Server 2007, you receive an error message. The error message depends on the method that you use to connect to PerformancePoint Server.
Error message 1When you use the PerformancePoint Add-in for Excel to connect to PerformancePoint Server, you receive the following error message:
The request failed with HTTP status 503: Service Unavailable.
Error message 2When you use Planning Business Modeler to connect to PerformancePoint Server, you receive the following error message:
Note ServerName is a placeholder for the name of the server on which PerformancePoint Server is running.
The attempt to connect to the server (http:// ServerName:46787/) failed. Verify that the URL is correct and that the server is available.
Error message 3When you use the Planning Administrator Console to connect to PerformancePoint Server, you receive the following error message:
This problem occurs because the password of the specific service identity is expired or is invalid. The specific service identity is the service identity of the application pools that are used by PerformancePoint Server.
To work around this problem, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
To open the Planning Administrator Console, follow these steps: