When you try to synchronize content between the Zune software and a Zune player using the sync cable, you encounter one or more of the following symptoms:
- Not all the media syncs to the Zune device.
- The progress bar seems to stop moving.
To troubleshoot this issue, try one or more of the following methods. After each method is finished, try syncing your Zune to see whether it works.
1. Check your USB Connection
Reconnect your player to another USB port on the back of your computer. Don't use a USB hub. When you connect the Zune sync cable to the connector port of the Zune player, make sure that both ends of the sync cable are pushed firmly into position.
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2. Restart your Zune player
Follow the instructions for the kind of player that you have:
To restart a non-touchscreen Zune:
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- Set the Hold switch to the unlocked position.
Note To make sure that the Hold switch is in the unlocked position, you may have to move the switch back and forth until the switch is in the correct position. - Press and hold the Back button
Collapse this imageExpand this image - Release the buttons when your Zune begins to restart.
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| Press and hold the on/off button for about 10 seconds until the player restarts. | Collapse this imageExpand this image |
3. Check for specific file errors
If a specific file or a set of files is failing to sync, error messages may help you identify the problem. To find the errors, click
Device and then click
Summary. Expand the
Not Added section. Click the black exclamation mark on a yellow field (
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) next to each file that wasn't added. This action will open a dialog box that will provide error details. To see whether more information is available, click the
Web Help button.
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Example:
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4. Look up error codes
If you receive an error code, click the link in the following table to see the resolution.
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| Error Code | What to try |
|---|
| C00D1193 |
Content has moved since last sync
Click here to show/hide solutionRemove and add monitored folders. - In the Zune software on your computer, click Collection, and then remove the monitored folders for the kind of content that is experiencing the problem.
- Click Manage and add the correct folders back.
- Click OK.
- Reconnect your Zune player and then try to sync the content again.
If this doesn't work, rename the ZuneStore database file. You can perform an automatic or manual fix: - Automatic fix
Automaticfix
Before you run the Fix It, close your Zune software. After you run the Fix It, reopen the Zune software and your collection will automatically start to rebuild. This process may take anywhere from several minutes to an hour, depending on the size of your library.
Fix it for me
To fix this problem automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard.
Notes
- The Fix It wizard is in English only. However, the automatic fix also works for other language versions of Windows.
- If you aren't on the computer that has the problem, you can save the automatic fix to a flash drive or a CD and then run it on the computer that has the problem.
- Try the manual fix:
- Close the Zune software.
- Click Start and in the search box, enter %userprofile%\appdata\Local\Microsoft\Zune.
- Locate the ZuneStore folder. Right-click and rename it to ZuneStoreBackup.
|
| C00D124F |
Not enough space
Click here to show/hide solutionTo remove several files at the same time: - In the Zune software, in the destination selection, click device, and then select music, videos, pictures, or podcasts as appropriate.
- Locate and then right-click the file(s) that you want to delete. Then, click Delete from <device name>.
To delete all content from your Zune player: - In the Zune software, click SETTINGS, click DEVICE, and then click SYNC OPTIONS.
- Under Device options, click Erase All Content, and confirm that you want to erase synced media.
|
| C00D124D |
The device is not responding to the Zune software
Click here to show/hide solutionTo restart a non-touchscreen Zune:
- Set the Hold switch to the unlocked position.
Note To make sure that the Hold switch is in the unlocked position, you may have to move the switch back and forth until the switch is in the correct position. - Press and hold the Back button
Collapse this imageExpand this image - Release the buttons when your Zune begins to restart.
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Press and hold the on/off button for about 10 seconds until the player restarts. Collapse this imageExpand this image
|
| C00D12EC |
Too many registered devices
Click here to show/hide solutionThis behavior occurs when you have already synced your Zune collection with three devices and you try to sync your Zune collection with a fourth device. You must remove one of the registered devices before you'll be able to sync the content with another. To do this, read the following Microsoft Knowledge Base article: 930066
(http://support.microsoft.com/kb/930066/
)
Error message when you try to sync a Zune player or phone: "Can’t use your Zune Pass with this device because you have three other devices already using it."
|
| C00D1365 |
Need to check usage rights
Click here to show/hide solutionSign in to Zune. If you have multiple Zune accounts, sign in using the account that you used to purchase or obtain the item. You can sign in to Zune in the upper-right corner of the software. To sign in with a different account, right-click the Zune tag displayed and then click Switch user. Zune Marketplace needs you to sign in so that it can confirm: - Your right to download or stream items purchased or rented using Microsoft Points
- The right of Zune Pass subscribers to download DRM-protected Marketplace content and to redeem up to 10 MP3 song credits each month
|
| C00D1371 |
Need to check usage rights in Zune Marketplace
Click here to show/hide solution
Sign in to Zune. If you have multiple Zune accounts, sign in using the account that you used to purchase or obtain the item. You can sign in to Zune in the upper-right corner of the software. To sign in with a different account, right-click the Zune tag displayed and then click Switch user.
Typically, this error occurs if you have an expired Zune Pass subscription or if you haven't updated your media licenses in the past 30 days. In some cases, Zune Marketplace may be temporarily unable to verify licenses for your media. This error condition frequently resolves automatically in a short time.
|
| C00D2772 |
Format Necessary
Click here to show/hide solutionTo delete all content from your player: - In the Zune software, click SETTINGS, click device, and then click Sync Options.
- Under Device options, click Erase All Content, and confirm that you want to erase synced media.
|
| C00D27E1 |
No longer available at Zune Marketplace.
Click here to show/hide solution
Unfortunately, the song or video you're trying to sync is no longer available at Zune Marketplace. You will have to search for a different item. Check back periodically to see whether an updated version of the item you're looking for has become available.
|
| C1010032 |
Too many small files
Click here to show/hide solutionThis problem can occur when you sync many small files to the player. When this occurs, the database used in the Zune doesn't have room for additional entries. To work around this problem, remove entries from the database. To do this, remove files from the player, preferably as many small files as possible (pictures and podcasts, for example.) - Start the Zune software on your computer.
- In the destination selection in the lower-left-hand corner, click the device icon, and then select music, videos, pictures, or podcasts as appropriate.
- Locate and then right-click the file(s) that you want to delete. Click Delete from <device name> to remove them.
|
Install the latest Windows service pack to help keep Windows up to date by visiting the
Microsoft Windows Service Pack Center
(http://windows.microsoft.com/en-US/windows/downloads/service-packs)
.
Also make sure that you've installed any high-priority updates that are available for the computer by visiting the following Microsoft website:
http://update.microsoft.com/microsoftupdate
(http://update.microsoft.com/microsoftupdate)
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