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Description of the support policy for Microsoft programs that are running in a Microsoft SoftGrid Application Virtualization environment

Article ID:940729
Last Review:August 23, 2007
Revision:1.1

INTRODUCTION

This article describes the Microsoft support policy for Microsoft programs that are running in a Microsoft SoftGrid Application Virtualization environment.

Microsoft SoftGrid Application Virtualization is an application virtualization and dynamic delivery platform. This platform performs the following functions:
It abstracts the program dependencies from the operating system
It delivers the program dependencies in an on-demand manner
It runs the application dependencies in a protected environment that leaves the operating system in an unchanged state.
These capabilities significantly reduce program conflicts that might occur between locally installed or virtualized programs.

MORE INFORMATION

Microsoft will provide commercially reasonable efforts to make Microsoft programs run in a SoftGrid Application Virtualization environment. We recommend that you perform significant testing of virtualized programs to verify that the programs meet the requirements and the expectations of your particular environment.

As part of any support issue investigation, we may require the issue to be reproduced independently from the Microsoft SoftGrid Application Virtualization software. We may require this for additional clarification and to make sure that the correct Microsoft group is handling the support issue.

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
935684 (http://support.microsoft.com/kb/935684/) Information about SoftGrid support for non-English-based configurations
940730 (http://support.microsoft.com/kb/940730/) The support policy for third-party applications that run in a SoftGrid Application Virtualization environment

APPLIES TO
Microsoft SoftGrid for Terminal Services
Microsoft SoftGrid for Windows Desktops

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