This article describes the Microsoft support policy for Microsoft programs that are running in a Microsoft SoftGrid Application Virtualization environment.

Microsoft SoftGrid Application Virtualization is an application virtualization and dynamic delivery platform. This platform performs the following functions:

•	It abstracts the program dependencies from the operating system
•	It delivers the program dependencies in an on-demand manner
•	It runs the application dependencies in a protected environment that leaves the operating system in an unchanged state.

These capabilities significantly reduce program conflicts that might occur between locally installed or virtualized programs.

Microsoft will provide commercially reasonable efforts to make Microsoft programs run in a SoftGrid Application Virtualization environment. We recommend that you perform significant testing of virtualized programs to verify that the programs meet the requirements and the expectations of your particular environment.

As part of any support issue investigation, we may require the issue to be reproduced independently from the Microsoft SoftGrid Application Virtualization software. We may require this for additional clarification and to make sure that the correct Microsoft group is handling the support issue.

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base: