The support policy for third-party applications that run in a SoftGrid Application Virtualization environment

Microsoft SoftGrid Application Virtualization is an application virtualization. SoftGrid Application Virtualization is also an on-demand delivery platform that has the following capabilities:

• SoftGrid Application Virtualization removes the application dependencies from the operating system.
• SoftGrid Application Virtualization delivers the applications on demand.
• SoftGrid Application Virtualization runs the applications in a protected environment.

Therefore, the Microsoft Windows operating system remains unchanged. However, the Windows operating system still delivers the application functionality. If you have applications that are installed locally or if you have applications that are virtualized, these capabilities significantly reduce the conflicts between the applications.

We support SoftGrid Application Virtualization as an alternative platform when you run applications. We do not directly support any third-party applications that run in a SoftGrid Application Virtualization environment.

We provide commercially reasonable efforts to investigate potential issues when you run third-party applications in a SoftGrid Application Virtualization environment. As part of that investigation, we may require that you reproduce an issue independently from the SoftGrid Application Virtualization environment. The issue may not be related to SoftGrid Application Virtualization. If the issue is related to the third-party applications, you must contact the third-party vendors for more information about how to resolve the issue.

For more information about SoftGrid support for non-English-based configurations, click the following article number to view the article in the Microsoft Knowledge Base: Microsoft applications may not work as intended in third-party virtualized application environments.