You cannot process an activity that you are viewing in Microsoft Dynamics CRM 3.0

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Article ID: 940761 - View products that this article applies to.
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
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SYMPTOMS

You cannot process an activity that you are viewing in Microsoft Dynamics CRM 3.0. This problem occurs because the activity is read-only. For example, you cannot edit the activity, delete the activity, or reassign the activity. Additionally, the activity owner in the activitypartybase table is incorrect.

RESOLUTION

This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935364Update Rollup 3 is available for Microsoft Dynamics CRM 3.0
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 server

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File nameFile versionFile sizeDateTimePlatform
Setup.exe3.0.5300.1630474,98430-Jun-200701:52x86
Articleseditcontent.xslNot applicable5,52717-Aug-200722:06Not applicable
Crmbulkmailservice.exe3.0.5300.16792,832,40029-Sep-200721:51x86
Crmmsg.dll1.2.3297.12316,08829-Mar-200720:18x86
Crmobjectmodel.dll3.0.5300.16796,739,47229-Sep-200721:53x86
Crmworkflowservice.exe3.0.5300.16793,881,48829-Sep-200721:51x86
Edit_article.aspxNot applicable6,92729-Sep-200718:24Not applicable
Kbtemplateeditor.jsNot applicable5,66629-Sep-200718:23Not applicable
Microsoft.crm.application.pages.dll3.0.5300.1679967,69629-Sep-200721:45x86
Microsoft.crm.metadatahelper.dll3.0.5300.167982,96029-Sep-200721:45x86
Microsoft.crm.objectmodel.dll3.0.5300.1679324,62429-Sep-200721:45x86
Microsoft.crm.platform.bulkoperationcontrolassembly.dll3.0.5300.167937,90429-Sep-200721:44x86
Microsoft.crm.platform.server.dll3.0.5300.1679246,80029-Sep-200721:45x86
Mscrmcustom.dll3.0.5300.1656181,09622-Aug-200703:47x86
Msvcr71.dll7.10.3052.4355,03229-Mar-200720:18x86
Pkgutil.cmdNot applicable11329-Mar-200705:18Not applicable
Pkgutil.exe1.2.3297.10188,79229-Mar-200720:18x86
Print_dlg.aspxNot applicable8,82229-Sep-200718:23Not applicable
Microsoft.crm.metadatahelper.dll3.0.5300.180,64817-Nov-200504:38x86
Microsoft.crm.objectmodel.dll3.0.5300.1318,21617-Nov-200504:39x86
Microsoft.crm.platform.server.dll3.0.5300.1244,48817-Nov-200504:39x86
Crmdbhotfix.dll3.0.5300.1656105,83222-Aug-200703:47x86
Crmhotfix.cdfNot applicable9,76629-Sep-200722:28Not applicable
Kb927207_client.dll3.0.5300.167961,45629-Sep-200721:49x86
Kb930604_client.dll3.0.5300.167965,04029-Sep-200706:49x86
Kb930610_client.dll3.0.5300.1679116,75229-Sep-200706:49x86
Kb931627_client.dll3.0.5300.1679159,76029-Sep-200721:49x86
Kb932205_client.dll3.0.5300.167963,50429-Sep-200721:49x86
Kb933214_client.dll3.0.5300.167970,67229-Sep-200721:49x86
Kb933423_client.dll3.0.5300.167991,15229-Sep-200721:49x86
Kb933658_client.dll3.0.5300.167967,08829-Sep-200721:49x86
Kb935529_client.dll3.0.5300.167971,18429-Sep-200721:49x86
Kb935844_client.dll3.0.5300.1679115,72829-Sep-200721:49x86
Kb936019_client.dll3.0.5300.167961,96829-Sep-200721:49x86
Kb936204_client.dll3.0.5300.167992,17629-Sep-200721:49x86
Kb938125_client.dll3.0.5300.167961,96829-Sep-200721:49x86
Kb938238_client.dll3.0.5300.167970,16029-Sep-200721:49x86
Kb940761_client.dll3.0.5300.167981,93629-Sep-200721:49x86
Mscrmcustom.dll3.0.5300.1656181,09622-Aug-200703:47x86

Microsoft Dynamics CRM client for Microsoft Office Outlook

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File nameFile versionFile sizeDateTimePlatform
Articleseditcontent.xslNot applicable5,52717-Aug-200722:06Not applicable
Crmmsg.dll1.2.3297.12316,08829-Mar-200720:18x86
Crmobjectmodel.dll3.0.5300.16796,739,47229-Sep-200721:53x86
Edit_article.aspxNot applicable6,92729-Sep-200718:24Not applicable
Microsoft.crm.application.pages.dll3.0.5300.1679738,32029-Sep-200721:45x86
Microsoft.crm.metadatahelper.dll3.0.5300.167982,96029-Sep-200721:45x86
Microsoft.crm.objectmodel.dll3.0.5300.1679324,62429-Sep-200706:45x86
Microsoft.crm.platform.server.dll3.0.5300.1679246,80029-Sep-200721:45x86
Mscrmcustom.dll3.0.5300.1656181,09622-Aug-200703:47x86
Msvcr71.dll7.10.3052.4355,03229-Mar-200720:18x86
Pkgutil.cmdNot applicable11329-Mar-200705:18Not applicable
Pkgutil.exe1.2.3297.10188,79229-Mar-200720:18x86
Print_dlg.aspxNot applicable8,82229-Sep-200718:24Not applicable
Microsoft.crm.metadatahelper.dll3.0.5300.180,66417-Nov-200504:42x86
Microsoft.crm.objectmodel.dll3.0.5300.1318,23217-Nov-200504:42x86
Microsoft.crm.platform.server.dll3.0.5300.1244,50417-Nov-200504:42x86
Crmhotfix.cdfNot applicable4,34629-Sep-200722:28Not applicable
Mscrmcustom.dll3.0.5300.1656181,09622-Aug-200703:47x86

Microsoft Dynamics CRM client for Outlook Compatibility Update

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Setup.xmlNot applicable1,99129-Sep-200722:45Not applicable
V3cclientpatch30.mspNot applicable1,470,46429-Sep-200723:18Not applicable
Articleseditcontent.xslNot applicable5,52717-Aug-200722:06Not applicable
Crmobjectmodel.dll3.0.5300.16796,739,47229-Sep-200721:53x86
Edit_article.aspxNot applicable6,92729-Sep-200718:24Not applicable
Microsoft.crm.application.pages.dll3.0.5300.1679738,32029-Sep-200721:44x86
Microsoft.crm.metadatahelper.dll3.0.5300.167982,96029-Sep-200721:45x86
Microsoft.crm.objectmodel.dll3.0.5300.1679324,62429-Sep-200721:45x86
Microsoft.crm.platform.server.dll3.0.5300.1679246,80029-Sep-200721:45x86
Print_dlg.aspxNot applicable8,82229-Sep-200718:24Not applicable
Setup.xmlNot applicable1,21229-Sep-200722:45Not applicable
V3clightclientpatch30.mspNot applicable103,93629-Sep-200723:18Not applicable
Microsoft.crm.platform.server.dll3.0.5300.1679246,80029-Sep-200721:45x86

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server.

Prerequisites

You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.

Restart requirement

If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

Removal information

To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000, use the Add or Remove Programs item in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB940761$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
832475 Description of the new features in the package installer for Windows software updates

MORE INFORMATION

To determine whether you are experiencing the problem that is described in the "Symptoms" section, follow these steps:
  1. Open SQL Query Analyzer.
  2. In the Query window, run the following script against the OrganizationName_MSCRM database.
    select distinct s.fullname from activityparty a
    
    join systemuserbase s on a.partyid = s.systemuserid and a.participationtypemask = 9 and a.partyid <> a.owninguser order by fullname

    Note The results of this script will list any Microsoft Dynamics CRM users who own activity records that are affected by this problem.

REFERENCES

For more information about software update terminology, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 940761 - Last Review: April 3, 2008 - Revision: 2.2
APPLIES TO
  • Microsoft CRM 3.0
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbmbsmigrate KB940761

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