How do I fix the problem that I experience after I install an automatic update for Word 2007 on a Windows Vista-based computer?

Article ID: 940791 - View products that this article applies to.
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Problem description

You install an automatic update for Microsoft Office Word 2007 on a Windows Vista-based computer and then restart the computer. If Word 2007 was running when the computer was restarted, you experience one or more of the following symptoms:
  • The mouse does not work when you use Word.
  • You cannot open a Word document from the Search window in Windows Vista.
  • You cannot open a Word document from Windows Desktop Search.
  • Word crashes when you try to start or exit Word.
  • Word crashes when you open the Open dialog box.
  • Word crashes when you save a document.
  • Word crashes when you close a document.
This article helps you fix this problem.

To have us fix this problem for you, go to the “Fix it for me” section. If you would rather fix this problem yourself, go to the “Let me fix it myself” section.
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Fix it for me

To fix this problem automatically, click the Fix this problem link. Then, click Run in the File Download dialog box and follow the steps in this wizard.

Fix this problem
Microsoft Fix it 50204


Note This wizard may be in English only; however, the automatic fix also works for other language versions of Windows.

Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.

Now go to the "Did this fix the problem?" section.
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Let me fix it myself

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756
(http://support.microsoft.com/kb/322756/ )
How to back up and restore the registry in Windows

To resolve this problem, delete the
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data
registry subkey. To do this, follow these steps:
  1. Exit all Office programs.
  2. Click Start
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    the Start button
    , type regedit in the Start Search box, and then press ENTER.

    Collapse this imageExpand this image
    User Account Control permission
    If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
  3. Locate and then click the following registry subkey:
    HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data
  4. On the Edit menu, click Delete, and then click Yes.
  5. Exit Registry Editor.
  6. Restart Word.
Now go to the "Did this fix the problem?" section.
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Did this fix the problem?

Check whether the problem is fixed. If the problem is fixed, you are finished with this article. If the problem is not fixed, you can contact support
(http://support.microsoft.com/contactus)
.
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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Properties

Article ID: 940791 - Last Review: September 18, 2011 - Revision: 6.0
APPLIES TO
  • Microsoft Office Word 2007
Keywords: 
kbmsifixme kbfixme kbexpertiseinter kbtshoot kbprb KB940791
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